Program Service Assistant, Nephrology

Humber River Health•Toronto, ON

8d•CA$65,442 - CA$81,855•Onsite

About The Position

Humber River Health is seeking a Program Service Assistant to join their Nephrology Program, Outpatient Cardiology, and Respiratory Therapy Services. Humber River Health is North America's first fully digital hospital, committed to changing healthcare through technology and clinical expertise. They serve a community of 850,000 residents in North West Toronto and are affiliated with the University of Toronto and Queen’s University. The organization emphasizes equity, inclusivity, and high reliability care.

Requirements

3 years of recent experience providing senior administrative support in a health care setting
Has extensive knowledge of hospital processes, as well as legislation, policies, and procedures that affect hospitals
Utilizes high level of judgment and discretion when dealing with confidential or sensitive matters
Has a high degree of attention to detail to ensure accuracy in deliverables
Creative, resourceful and flexible
Excellent communication, time management, and interpersonal skills
Demonstrates commitment to ongoing learning
Works independently and in a team environment
Adapts to changing priorities and manage change involving multiple stakeholders effectively
Maintains a positive attitude and strong work ethic while managing competing demands
Completes a multitude of tasks simultaneously within targeted timelines in an organized and efficient manner
Demonstrated regular, punctual attendance
Demonstrated commitment to patient safety and the provision of the best possible patient care
Demonstrates experience in producing printed/electronic publications and other departmental communication
Has a typing speed of 60 WPM
Extensive knowledge of Microsoft Word, Excel, PowerPoint, Visio, Windows, MS Project, Internet and Outlook
Excellent attendance and discipline free record required.

Nice To Haves

Graduate of a recognized post-secondary education in Business Administration, or related field, preferred
Intermediate MS Access knowledge an asset
An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Responsibilities

Coordinates the operational and business matters of the Programs
Identifies, coordinate, analyze and communicate key Program matters and critical issues in a timely manner and in accordance with hospital established processes
Prioritizes action items requiring Director’s attention through scheduled briefings with the Director and preparation of reports of priority projects.
Develops processes for issues management to ensure timely response to incoming requests/issues from internal and external stakeholders
Redirects communication within the hospital when receiving information as the point person for the Programs
Provides strategic support to advance the priorities of the Programs portfolio
Establishes meaningful relationships with peers, colleagues, and multiple internal and external stakeholders that will advance the Programs portfolio
Disseminates information identified as critical for the advancement of policy formation, process development and enhancement of public communications within the portfolios and with the Ontario Renal Network and external partners (i.e. LHIN/MOHLTC)