Program Secretary (Union)- 26-25

Sanilac County Community Mental Health Authority•Watertown Township, MI

14d•$18 - $23•Onsite

About The Position

Under the direction of the Executive Administrative Assistant, these positions are responsible for providing support and assistance to assigned programs as outlined.

Requirements

Two or more years of related experience and/or training.
Typing speed of 40 wpm is preferred.
Candidate must have excellent computer skills including a working knowledge of Word, critical thinking, general grammar, and dictation.
The ability to exercise discretion, customer service and independent judgment is required.

Responsibilities

Receptionist duties at office location including greets and directs individuals receiving services and visitors.
Maintain a tidy and welcoming lobby.
Responsible for scheduling appointments for Agency staff at that location, including rescheduling appointments when cancellations occur; responsible for notifying staff/program of cancellations.
Assists staff in obtaining information on clients through telephone contacts including intakes, referrals, and crisis referrals.
Assists those leaving the department by answering questions as needed, collecting ability to pay payments/copays; scheduling follow-up appointments as needed; verifying demographic and eligibility information in applicable computer system, etc.
Responsible to input and update individual information in OASIS according to Agency standards.
Required to attend assigned meetings; prepare agenda, take minutes, compile and distribute meeting minutes.
Compose and send correspondence as necessary to complete job duties.
Provide clerical support for supervisors and clinical staff as needed.
Completes Fee Assessments for respective programs.
Assists with Annual Customer Satisfaction Survey.
Responsible for assisting in training clerical substitutes.
Responsible for knowing and understanding building opening and closing procedures.
Assists with internal and external audits as needed.
Attends clerical staffing meetings as assigned.
Second Level of the Agency phone tree.
Provides coverage for other secretaries/receptionists as requested.
Prepare business cards as requested.
Responsible for mailbags and interoffice mail for respective department.
Completes central purchasing duties for site/program.
Responsible to monitor the printer and FAX machine.
Reminder calls/texts and follow up as assigned.
Conference room scheduling.
Support Community Relations as needed.
Assists with Finance scanning project when time allows.
Perform other duties as assigned.