Program Resident Monitor

HELPLINE YOUTH COUNSELING•Belvedere Gardens, CA

1d•$24 - $24•Onsite

About The Position

The Program Resident Monitor plays a vital role in ensuring the safety, security, and overall well-being of participants in the Pathway Home program. This position involves active collaboration with staff to deliver essential resources, conduct regular wellness checks, and uphold a secure, respectful, and inclusive environment. Monitors are stationed outdoors to maintain high visibility, enabling proactive observation and responsive support for all participants.

Requirements

High school diploma or equivalent required
One year of experience working with homeless individuals with mental illness, chronic health issues, and substance use disorders
Strong interpersonal and communication skills
Ability to handle sensitive situations with compassion and discretion
Permanent U.S. residency or citizenship
Ability to pass criminal clearance background check
Ability to successfully pass a TB screening test
Valid California state driver’s license, current auto insurance, and a good driving record
Excellent time management skills, ability to manage multiple tasks, projects and priorities

Responsibilities

Conduct regular wellness checks to ensure participant’s safety and well-being.
Provide access to meals and snacks, ensuring participants are adequately nourished during their stay at Pathway Home
Support participants transitioning from outdoor living or vehicles to indoor accommodations
Engage participants in harm reduction services and offer supportive resources as needed
Collaborated with housekeeping, maintenance and program staff to ensure the provision of clean linens, hygiene supplies, and janitorial services
Assist in implementing and maintaining site security plans, including monitoring entry and exit points, ensuring adequate lighting, and de-escalating conflicts
Report on security or safety concerns to program management and on-site security personnel
Provide reasonable accommodation for individuals with disabilities, families and those with emotional or service animals in compliance with ADA
Ensure services and accommodations respect participants’ self-identified gender identities
Ensure that participants receive three nutritious meals daily, including two hot meals
Post daily menus and meal schedules in visible locations
Distribute hygiene supplies such as soap, toilet paper, feminine hygiene products, etc.
Work closely with program staff, housekeeping, and community partners to meet participants needs
Other duties as assigned by leadership