Program Representative

Worcester Housing Authority•Worcester, MA

22h•Onsite

About The Position

At the Worcester Housing Authority (WHA), our mission is to enhance the Worcester community by creating and sustaining decent, safe, and affordable housing that champions stability and self-sufficiency for our residents. As the second largest housing authority in New England, widely recognized for our innovative and progressive programs, we’re not just providing housing – we’re building futures. We’re looking for candidates who are mission-focused, goal-driven, and passionate. The WHA is committed to developing and supporting a diverse, equitable, and inclusive community both inside and outside of the workplace. Representation is important; our clients come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our agency stronger.

Requirements

High school diploma or equivalent required
Minimum of two (2) years of professional office experience in a clerical/administrative role
Excellent computer skills, specifically in Microsoft (Teams, Word, Excel, and Outlook)
Exceptional customer service and interpersonal communication skills; calm and personable demeanor and ability to deescalate
Ability to compute basic mathematical calculations and to use a calculator
Strong attention to detail; ability to multi-task, stay organized, and meet deadlines in a busy environment with frequent interruption
Ability to read, write, type, speak, and understand English well
Ability to be relied upon to be available for work
Ability to spend prolonged periods sitting at a desk and working on a computer
Ability to spend occasional time walking, including climbing stairs
Ability to occasionally lift up to 15 pounds

Nice To Haves

college degree is a plus
Bilingual candidates a plus

Responsibilities

Answers phones, responds to questions, takes messages, or routes calls to appropriate staff
Completes administrative tasks such as receiving and greeting visitors to the office, collecting and distributing mail, processing supply orders and purchase receipts; and preparing conference/meeting rooms for use
Researches grant applications, and provides requested information to WHA Grant writer
Prepares reports, analyzes data, and provides responses and documentation to funders
Attends meetings and prepares meeting minutes as directed
Provides support in creating and updating the catalog of WHA Life Skills classes
Collects, validates, and maintains client databases, generates and tracks report submission, updates formulas, recalibrates, checks totals, and provides weekly status updates
Maintains and reviews data from language-learning software programs - ads and removes users, and updates tracking spreadsheet
Cross-checks, audits, and validates data on master spreadsheet and other databases
Organizes and maintains files including client files and records; opens and closes cases; conducts audits of client records to assure that record-keeping standards are met
Creates templates and documents for staff
Updates bulletin boards and displays with information on client services
Drafts and sends out communications as requested
Assists Resident Services staff with special projects, as assigned
Performs similar job-related duties as assigned