Program Quality Manager - Product (Dairy)

Sysco

10d•Hybrid

About The Position

This role is responsible for executing initiatives, managing projects, and leading Food Safety and Quality Assurance (FSQA) programs to ensure products comply with Sysco's program requirements. The Program Quality Manager ensures the maintenance of and/or compliance of supplier products to Sysco's food safety and brand supplier standards. This individual will lead the FSQA product process and a cross-functional team to develop and improve new and existing Sysco-branded product programs. Additionally, they will interact with customers to understand and support requests for information regarding product compliance to Sysco programs.

Requirements

Bachelor’s degree in Animal Science, Food Science, or Biological Science from a four-year college or university is required.
A minimum of five years of experience in quality assurance, quality control, R&D research and development, production, or operations of a food manufacturing facility is required.
Ability to prioritize resources, review deliverables and performance metrics and focus on executing results while holding self and others accountable.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Displays problem solving, organizational and analytical skills which includes solution analysis and mobilization of resources.
Ability to use lab equipment, food preparation equipment, personal computer and office communications equipment.

Nice To Haves

Certification or Formal job training in TQM (Total Quality Management) principles, SPC (standard procedure call), GFSI (Global Food Safety Initiative), HACCP, Preventable Controls, FSMA and USDA/FDA regulations would be beneficial.
The ability to speak multiple languages is preferred.

Responsibilities

Lead, execute, and promote the Sysco Brand Product approval process.
Manage and execute FSQA sourcing processes and procedures to ensure compliance of all awarded and sourced products to source award criteria related to quality and food safety.
Lead the initial product review process for potential Sysco branded products to assess their suitability relative to Sysco requirements for product food safety & quality.
Issue concise verbal and written reports relative to observations and recommendations to internal and external stakeholders.
Create and/or review product specifications for Sysco brand products, providing timely response and direction to internal and external stakeholders.
Execute evaluations of Sysco brand products and follow-up with corrective actions to suppliers and Sysco Corporation.
Provide formal verbal/written communications to internal and external cross-functional stakeholders that document product compliance and performance to Sysco Brand requirements.
Create, implement, and manage programs that help ensure Sysco brand product food safety and product quality/consistency.
Monitor websites/publications to identify food safety, regulatory changes, alerts, or actions by regulatory agencies relative to product food safety.
Leads and reviews the work of professional and supervisory level coworkers involved in FSQA activities in the area of supplier product responsibility.
Involved in team management activities including interviewing, development, and performance reviews of team members.
Create annual and quarterly objectives according to Coaching & Maximizing Performance (CMP) plan and FSQA KPI’s; travel to current/potential Sysco brand suppliers and/or co-packers, prioritize projects, correspondence, and specification development.
Contribute to the development of an operating plan, budget, and performance goals.
Provide support, when necessary, with departmental goals and communication to other FSQA staff members in the event of a product quality complaint or food safety issue.
Complete any other essential job functions as assigned by the supervisor.
Participate in corporate FSQA meetings/functions.
Interfaces with Sourcing, Marketing, BT (business technology), Legal, Risk Management, Sales, CSR, CatMan, & OPCO personnel, suppliers, and customers at all levels.