Program Quality Engineer (Hybrid)

Quest Global•Windsor Locks, CT

8d•$70,000 - $75,000•Hybrid

About The Position

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries. We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.

Requirements

Bachelor of Science with a minimum of 3-5 years prior relevant experience; in lieu of a degree, 5+ years of prior relevant experience
Experience using Microsoft Office
Experience leading projects
Strong communication skills, the ability to present to key stakeholders
Ability to create Pareto, bar, and pie charts from data and generate reports
Capable of managing large sets of data and dissecting the data
U.S. citizenship is required

Nice To Haves

SAP and Team Center experience preferred
Contract background related to the customer return process preferred

Responsibilities

Track the status of CRM process steps, including action owners and electronic clinical data systems (ECDS)
Coordinate with internal and external stakeholders for development, production, operations, aftermarket, and supply chain teams
Track the root cause of returns after the unit inspection has been completed, determine the actions, and close actions to prevent returns
Provide a report of the CRM returns, turn time, and the reason to the internal and external stakeholders
Lead weekly CRM coordination meetings with key stakeholders (contracts, quality, supply chain management, operations, etc.)
Track the time between hand-off to the next group and response
Lead execution of quality initiatives, including Zero Defect Plan (ZDP) and Production Part Approval process
Track key performance indicators (KPIs) related to defects and quality, reporting progress towards zero-defect goals
Work with various functional groups (engineering, manufacturing, quality) to develop and implement zero-defect strategies
Potentially engage with external suppliers to ensure they also adhere to zero-defect principles