Program Quality Analyst

ITility, LLC.•Washington, DC

8d•Hybrid

About The Position

Overview: ITility is seeking an experienced performance driven Program Quality Analyst in our PMO supporting a new government client and is contingent on contract award. This position will be on-site at our client location in Mclean, VA and at our headquarters in Chantilly, VA. Some hybrid work may be possible. ITility is a Service-Disabled Veteran-Owned Business with a passion to equip our nation’s Intelligence Community, armed forces and first responders with the very best to empower their missions. From the virtual battlefield to boots on the ground, our people, processes, and performance drive our ability to help our clients protect what matters, now and for generations to come. At ITility, we help our customers command the future by thinking beyond perceived limits to create new, unexpected ways to protect and defend our nation. We inspire and empower people to create significant solutions that secure what matters to our customers and communities, here and around the globe. We Value: The Drive to Perform Beyond Perceived Limits. The Desire to Find Significance in All We Do. The Passion and Compassion That Powers Both. Program Quality Analyst (PMO) The Project Quality Analyst (QA) designs, implements, and sustains the contract Quality Management System (QMS) aligned with ISO 9001 and ISO 27001, ensuring all program products and services consistently meet or exceed defined Service Level Agreements (SLAs) and client quality expectations. This role provides end‑to‑end quality governance, oversight, and assurance—conducting audits and surveillance, managing risk and corrective actions, and reinforcing a culture of continuous improvement across all task areas.

Requirements

Must be a U.S. Citizen
Active Top‑Secret SCI Clearance with CI Polygraph
Demonstrated experience supporting Intelligence Community (IC) programs
Bachelor’s degree in Business, Quality Management, Engineering, Operations, or a related field; equivalent experience considered
Proven experience supporting quality management, compliance, or process improvement within federal or IC environments, preferably enterprise‑scale programs
Hands‑on experience developing, implementing, and sustaining Quality Management Systems (QMS) and Quality Management Plans (QMPs)
Strong working knowledge of quality frameworks and methods, including ISO 9001, ISO 27001, and Lean/Six Sigma concepts
Experience supporting QASP execution, government surveillance, acceptance processes, and performance reviews
Demonstrated ability to lead internal audits and CAPA activities through verification of effectiveness
Strong analytical skills, including metric definition, trend analysis, and translating data into actionable insights
Experience developing dashboards, scorecards, and executive‑level quality reports
Excellent written and verbal communication skills, with the ability to brief senior leadership and government stakeholders

Nice To Haves

Certified Manager of Quality / Organizational Excellence (CMQ/OE) preferred
Proven ability to collaborate across PMO, Contracts/Subcontracts, Finance, Security, and technical teams
High attention to detail, sound judgment, and ability to manage multiple priorities in a mission‑critical, deadline‑driven environment
Ability to operate with professionalism, discretion, and integrity in sensitive IC settings

Responsibilities

Quality Management System (QMS) & Governance
Establish, maintain, and continuously improve the Program QMS aligned to ODNI mission priorities, contractual requirements, and ISO 9001/27001 standards
Develop, maintain, and control quality artifacts, including the Quality Management Plan (QMP), SOPs, work instructions, templates, and process maps
Integrate quality governance across all contractual task areas to enable consistent execution, performance visibility, and accountability
Implement document control, configuration management, and change control processes to ensure traceability and compliance for classified and unclassified artifacts
Ensure quality controls are embedded in PMO processes, deliverable workflows, and operational rhythms
Compliance, Surveillance & Audit Readiness
Support program compliance with contractual requirements, policies, and applicable IC and ODNI standards
Coordinate and support government surveillance activities, including QASP metrics, inspections, acceptances, and reviews
Plan and conduct internal audits, spot checks, and readiness assessments ahead of government evaluations
Track findings, observations, risks, and non‑conformances; lead Corrective and Preventive Action (CAPA) development, execution, and verification of effectiveness
Partner with Task Leads and PMO leadership to ensure sustained audit readiness and compliance assurance
Performance Metrics, Data Integrity & Reporting
Define and maintain quality and performance metrics aligned with client priorities, including deliverable quality, timeliness, rework, SLA adherence, and CAPA effectiveness
Develop and maintain dashboards, scorecards, and quality reporting packages for PMO and government leadership
Ensure the integrity, consistency, and traceability of quality and performance data across PMO systems and tools
Conduct trend analysis to proactively identify systemic issues, performance risks, and improvement opportunities
Support PMO reviews and leadership briefings with actionable, data‑driven quality insights
Continuous Improvement, Root Cause Analysis & Risk Reduction
Lead structured root cause analysis (RCA) for quality issues impacting task performance or deliverable acceptance
Facilitate continuous improvement initiatives to reduce rework, cycle time, risk exposure, and performance variability
Partner with PMO and task leadership to integrate preventive quality controls into planning, execution, and schedule management
Quantify and communicate improvement outcomes in terms of mission impact, performance stability, and operational efficiency
Stakeholder Engagement, Training & Quality Enablement
Serve as the primary quality liaison among government stakeholders, PMO leadership, task leads, and subcontractors
Provide training and guidance on quality standards, processes, templates, and acceptance expectations
Support readiness reviews, gate reviews, and milestone events to ensure deliverables meet quality and acceptance criteria
Promote a culture of accountability, transparency, and continuous improvement aligned to ODNI mission outcomes
Enable PMO teams with scalable quality tools, best practices, and lessons learned across evolving requirements