PROGRAM & PROJECT SPECIALIST 1

Arizona Department of Administration • Phoenix, AZ

2d • $20 - $23 • Hybrid

About The Position

The Industrial Commission of Arizona (ICA) is seeking a Program & Project Specialist 1 to join their Claims Division. This role is crucial for developing and implementing continuing education, modernization, and efficiency improvements within the division, with a focus on enhancing industry compliance and internal training. The position will collaborate across various teams including Compliance, Awards/Wages, Insurance, and Admin. The role may offer the possibility of remote work within Arizona, depending on business needs and performance.

Requirements

• The Industrial Commission's Arizona Claims Division Operations.
• Working knowledge of the workers’ compensation laws and statutes.
• Claims adjusting practices.
• The use of Microsoft Office, and Google Suite; Salesforce, a plus
• Basic English and mathematics.
• Using Internet based searching to conduct research.
• Effectively able to communicate verbally and in writing.
• Analysis (journey level) of claims, insurance, medical and legal documents.
• Strong critical thinking and analysis.
• Data interpretation.
• Time Management.
• Initiative and attention to detail.
• Strong focus on customer service.
• Organization and planning skills
• Responsible for high-quality, nearly error-free output.
• Using technology and continually enhance their skills in these areas to support our ongoing modernization momentum.
• Understand and learn computer systems and applications.
• Be a self-learner.
• To demonstrate the use of technology to problem solve.
• Write technical instructions
• Interpret standard / simple claim files.
• Conduct research and reach a logical conclusion based on results.
• Manage heavy workload with high level of accuracy and production.
• Work well within a diverse and inclusive office environment.
• Timely process documents within established productivity standard and prioritize work within established time frames.
• Manage time effectively and meet deadlines.
• Adapt to changing circumstances.
• Demonstrate initiative and attention to detail.
• Exercise discretion and judgement.
• Works well under pressure.
• Perform job responsibilities incorporating lean management and principles of the Arizona Management System.

Nice To Haves

• Salesforce experience is a plus.

Responsibilities

• Participate and develop the carrier/adjuster outreach training programs and its strategic expansion.
• Modernize compliance programs by gathering information and making recommendations and implementing ideas for improvement.
• Prepare and provide salesforce reports and dashboards to drive improvement.
• Contribute to and prepare monthly webinars, Monitor expiring Out of State Authorizations and create /manage programs to notify.
• Conduct Audits to proactively identify internal and external compliance issues.
• Works closely with team and management troubleshooting/problem solving on training and customer issues and provide back-up assistance across the division as needed.
• Assist with the operations side of the Annual Claims Seminar including but not limited to: contribute as a speaker, handle day-to-day public inquiries around registration and provides day of onsite event support to ensure a successful and effective event.
• Develop and maintain internal process related to sales, distribution, and inventory of manuals and law/rule books.
• Leads divisional team member training and employee development as directed.
• Prepare and publish standard work.
• Lead AMS in word and action.
• Prepare and provide Salesforce Reports and Dashboards to drive improvement and support.
• Recommend continual improvement and explore new opportunities to increase the effectiveness of the Claims Division.
• Participates in Arizona Management System (AMS) and daily Huddleboard.
• Attend staff meetings, seminars, conferences, and training classes.
• Provides backup assistance to compliance, customer service, wage, data entry, no match or insurance, as requested.

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree