Program & Project Specialist 1

Arizona Department of Administration • Phoenix, WA

1d • Hybrid

About The Position

The Industrial Commission of Arizona (ICA) is seeking a Program & Project Specialist 1 to join their Claims Division. This role focuses on creating and implementing continuing education, modernization, and efficiency improvement efforts within the division, aiming to enhance industry compliance and internal training. The position is cross-divisional, involving collaboration with Compliance, Awards/Wages, Insurance, and Admin Teams. The role may offer the possibility of remote work within Arizona, based on business needs and performance. The State of Arizona promotes a work culture of flexibility, autonomy, and trust, with many state employees participating in the Remote Work Program.

Requirements

• Knowledge in The Industrial Commission's Arizona Claims Division Operations.
• Working knowledge of the workers’ compensation laws and statutes.
• Claims adjusting practices.
• The use of Microsoft Office, and Google Suite; Salesforce, a plus
• Basic English and mathematics.
• Using Internet based searching to conduct research.
• Effectively able to communicate verbally and in writing.
• Analysis (journey level) of claims, insurance, medical and legal documents.
• Strong critical thinking and analysis.
• Data interpretation.
• Time Management.
• Initiative and attention to detail.
• Strong focus on customer service.
• Organization and planning skills
• Responsible for high-quality, nearly error-free output.
• Using technology and continually enhance their skills in these areas to support our ongoing modernization momentum.
• Ability to Understand and learn computer systems and applications.
• Be a self-learner.
• To demonstrate the use of technology to problem solve.
• Write technical instructions
• Interpret standard / simple claim files.
• Conduct research and reach a logical conclusion based on results.
• Manage heavy workload with high level of accuracy and production.
• Work well within a diverse and inclusive office environment.
• Timely process documents within established productivity standard and prioritize work within established time frames.
• Manage time effectively and meet deadlines.
• Adapt to changing circumstances.
• Demonstrate initiative and attention to detail.
• Exercise discretion and judgement.
• Works well under pressure.
• Perform job responsibilities incorporating lean management and principles of the Arizona Management System.
• High School Diploma or equivalent and/or AA or BS in Business

Nice To Haves

• Salesforce experience is a plus.

Responsibilities

• Participate and develop the carrier/adjuster outreach training programs and its strategic expansion.
• Modernize compliance programs by gathering information and making recommendations and implementing ideas for improvement.
• Prepare and provide salesforce reports and dashboards to drive improvement.
• Contribute to and prepare monthly webinars, Monitor expiring Out of State Authorizations and create /manage programs to notify.
• Conduct Audits to proactively identify internal and external compliance issues.
• Works closely with team and management troubleshooting/problem solving on training and customer issues and provide back-up assistance across the division as needed.
• Assist with the operations side of the Annual Claims Seminar including but not limited to: contribute as a speaker, handle day-to-day public inquiries around registration and provides day of onsite event support to ensure a successful and effective event.
• Develop and maintain internal process related to sales, distribution, and inventory of manuals and law/rule books.
• Leads divisional team member training and employee development as directed.
• Prepare and publish standard work.
• Lead AMS in word and action.
• Prepare and provide Salesforce Reports and Dashboards to drive improvement and support.
• Recommend continual improvement and explore new opportunities to increase the effectiveness of the Claims Division.
• Participates in Arizona Management System (AMS) and daily Huddleboard.
• Attend staff meetings, seminars, conferences, and training classes.
• Provides backup assistance to compliance, customer service, wage, data entry, no match or insurance, as requested.

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED