Program Principal (Data AI/ML)

TEKsystems•Hanover, MD

4d•$160,000 - $225,000•Remote

About The Position

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? Here’s what the opportunity supported through our TGS Talent Acquisition Team requires: The Sr.-Lead-Chief Solution/Practice Architect (SSA / SPA) position is a leadership position in the organization which is responsible for managing multiple sales opportunities and account teams/programs. The SSA/SPA provides sales and solution, and/or delivery assurance of services for clients through a range of internal and external functions in the following areas: Solution, Account Interaction, Service Design Development, Service Delivery, Practice Delivery, and Practice pipeline responsibilities. This position is distinguished from junior Solution/Practice Architect positions by two main points: 1) by the nature of the engagements or programs involved; deal sizes range from transactional solutions of < $1M to multi-year outsourcing solutions of > $25M and are typically complex, cross-practice solutions, employing multiple technologies and/or platforms/tools; 2) by the breadth and width of knowledge and experience not just within a particular subject matter but the ability and experience to examine a solution opportunity at a more strategic and holistic level. As the third level of Architect position, an SSA / SPA is expected to have the experience and background to perform all the duties described below for engagements that are focused on solution/delivery management within the enterprise and specific subject matter areas, resource identification and allocations, contract attributes and costing, customer interaction, and other key aspects of solution-based managed services. For an SSA / SPA, these engagements will typically be a solution for a North America customer or at the customer location, usually North American based. They are expected to have the necessary extensive experience and level skills required for complex deliverable-based, fully outsourced, or extremely large scale engagements or programs and lead/influence the solutions/delivery effort to a larger cross-functional solution. This role may require up to 75% travel.

Requirements

15+ years’ experience in information technology and/or professional services, with emphasis on subject matter expertise; enterprise level integration experience and knowledge required.
Extremely deep and broad technical experience in the subject matter area.
Experience in developing solutions, delivering and administrating client professional services agreements including the change management process.
Frequent interactions with external customers at the CXO level; normal level of interactions is the CXO level; established consulting and interpersonal skills with 15+ years’ experience
15+ years in IT service management/project management providing solution development and daily sales/solutions oversight within a professional services environment or equivalent, relevant experience in managing resources in appropriate environment.
IT Experience: Consultant, Architect, Enterprise Architect, Business Analyst, Development, or other IT experience.
Relevant certifications in the subject matter area(s); expected > 5 current and relevant certifications

Nice To Haves

Sufficient understanding of Services Outsourcing, PMI PMBOK. PMP, IAOP (Outsourcing Professional), or other relevant certification a plus related to the subject matter area.

Responsibilities

Gain a clear understanding of customers’ strategic business requirements and their inter-connected technical requirements.
Understand, develop, and mature the solution design by collaborating with customers and stakeholders to manage their expectations and resolve sales, stakeholder, and delivery issues in a timely manner.
Facilitate internal communication and assembly of a delivery team for new engagements to include practice support, delivery (regional and/or practice), and account team members.
Lead and influence both internal and external stakeholders toward a technically sound solution that meets the customers’ expectations for cost and risk considerations.
Perform various interactive sessions with external customers to develop a strategy for solution acceptance and understanding; expanding the customer’s perception of possible approaches.
Consolidate solution status and proposed costing information across the project stakeholders.
Ensure sales/solution/delivery escalation procedures are addressed and communicated to client, consultants, and managers.
Implement knowledge management strategy and communicate process and procedures for knowledge transfer from sales/solutions to delivery.
Perform sales/solutions/delivery risk and opportunity issue management and facilitate issue resolution with proper notification to all affected parties.
Identify and coordinate the solution/delivery change control process.
Provide extensive technical guidance and leadership to influence the internal and external stakeholders to understand the larger solutions context and risk considerations.
Identify and capitalize on additional opportunities as they arise within the customer environment and address as part of the ongoing sales cycle.
Perform periodic practice pipeline and opportunity analysis, product line review, and solution “health checks” with practice and delivery resources.
Examine customer reference-ability and establish on-going relationships with the customer and account team members.
Refine practice pipeline and product line attributes based upon metrics and analysis as well as overall fit within the marketplace and technological changes.
Support the development and execution of an Account Strategy in collaboration with internal stakeholders.
Lead, develop, mature, and advance a practice set of service offerings, specific product lines, the related solutions, and inter-practice coordination; be the thought leader and subject matter expert within the practice and be recognized as such within TGS.
Based upon changing technical and market conditions, provide leadership and guidance on developing services and offerings.
Understand and manage customer requirements (solution and environmental factors) to ensure contract understanding and acceptance for deliverables, cost, contract type, timeline, risk and assumptions, and customer satisfaction.
Ensure solution/delivery methodology is understood by team from opportunity assessment to project closeout; sales to delivery knowledge transfer.
Lead and coordinate cross-practice solutions and delivery roles and responsibilities, project phases, and deliverables.
Financial and contractual responsibility for engagement profitability.
Maintain awareness for additional business opportunities and support pursuit of future business through quality results and escalation to internal stakeholders when additional business opportunities may present themselves.
Ensure Sales and Solutions management methodology is followed on all client opportunities.
Mentor, manage and develop product/project team members. Team size varies from 3 team members up to >15 team members.
Conduct annual reviews and provide feedback throughout the year on employee performance where required.
Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies.