Program Operations Specialist

Girl Scouts of Northern California • San Jose, CA

3d • Hybrid

About The Position

The Program Operations Specialist will support the development and implementation of programs, activities, and processes for the Program Department for year-round programming. This includes creating and maintaining program/event registrations to ensure a positive program/event experience. The role involves developing resources and operational systems (SOPs) that support the program team to increase efficiency and creating resources for members to make registration and attendance of programs accessible. The specialist will provide excellent customer service to parents/families, volunteers, vendors, and community partners through effective use of Salesforce and front-line interface, including answering calls, responding to voicemails, and emails regarding member inquiries on programs and events. Additionally, the role provides efficient support to department business operations, including updating program/event registrations, purchasing, tracking and coding expenses, and inventory management. The specialist will also support the Program Team in onboarding and training new staff in business operations systems and SOPs, and plan, prepare, and deploy materials, supplies, meeting notes, correspondence, and other written reports as necessary using a variety of council-supported technology. Other duties as assigned.

Requirements

• High school diploma or equivalent, and two years related experience and or equivalent combination of education and experience.
• Excellent written and verbal communication skills; facilitation skills and presentation skills.
• Confident in leading one’s own work and working effectively with others.
• Confidence in operating in cloud-based software platforms such as: Office 365 or Google Suite, and Salesforce or other Customer Relationship Management and other systems.
• Strong interpersonal skills; ability to cultivate, motivate and maintain effective working relationships with staff and volunteers from diverse backgrounds.
• Successful track record in a role that demands multi-tasking and prioritizing in a fast-paced, changing environment.
• Able to pass GSNorCal’s background screening process (including criminal, education, social security and Department of Motor Vehicle verification).

Nice To Haves

• Bilingual in Spanish, or other language, and English.
• Knowledge of Girl Scout mission and programs.
• Strong interest in understanding and creating safe spaces that empower our youth members (K-12).

Responsibilities

• Support the development and implementation of programs, activities, and processes for the Program Department for year-round programming.
• Create and maintain program/event registrations to ensure a positive program/event experience.
• Develop resources and operational systems (SOPs) that support the program team to increase efficiency in work.
• Develop resources for our members to make registration and attendance of programs accessible.
• Provide excellent customer service to parents/families, volunteers, vendors and community partners through effective use of Salesforce and front-line interface, including answering calls, responding to voicemails and emails from queues on member inquiries on programs and events.
• Provide efficient support to department business operations including updating program/event registrations, purchasing, tracking and coding expenses, inventory management, etc.
• Support the Program Team in onboarding and training new staff in business operations systems and SOPs.
• Plan, prepare and deploy materials, supplies, meeting notes, correspondence and other written reports as necessary using a variety of council supported technology.
• Other duties as assigned.

Benefits

• Equal Opportunity Employer (EOE)
• Commitment to becoming an anti-racist organization through learning and practice.
• Strive to provide diverse, equitable inclusive spaces where girls, volunteers, and staff feel they belong.
• Commitment to anti-racism and anti-oppression in alignment with our Culture Code and Volunteer Policy for Building Equitable Community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED