Apple Ads - Program Operations Specialist

Apple•Culver City, CA

22h

About The Position

Apple Ads is redefining advertising while reaching hundreds of millions of iPhone and iPad users around the world. With Apple News and Search Ads, advertisers and publishers get access to the most engaged consumers in the market. We are looking for a Program Operations Specialist to join our Apple Ads team who is a self-motivated individual with strong technical and communication skills to handle responsibilities which include content review, trafficking and scheduling of ads, quality assurance of our video products, development of internal tooling, and support tickets with Apple’s vendors. This role will work closely with Business Operations, Product, and Sales teams to best operationalize and review campaign setup through our systems through QA and automation. We're looking for a strong individual with integrity and acute attention to detail who would like to play a key role in a fast-paced environment.

Requirements

3+ years of Advertising, QA, or Ops experience in OTT Media Services.
Detailed comprehension and experience in trafficking video, display and other interactive formats.
Experience with a video ad server (FreeWheel, GAM etc.)
Firm understanding of the advertising video marketplace, vendors, third-party technologies, and the OTT media landscape.
Experience in the development and design of operational tools or content/order management systems that have leaned into automation and AI integration.
Project management experience in creating workflows and trackers that streamline high volumes of QA review.
Bachelor’s degree.
Detailed orientated and the ability to prioritize tasks in a dynamic marketplace and work environment.
Solid experience of delivering insights based on data analytics.
Strong verbal, writing communication, organization and time management skills required.
Familiarity with Apple products and services, especially MacOS, iOS.
Incredible attention to details and ability to navigate ambiguity effectively.

Responsibilities

Oversee and support the end-to-end process for digital campaigns which includes content review, campaign and asset trafficking and QA.
Collaborate with both Business and Operation teams to help, optimize and streamline workflows to increase team efficiencies and elevate service to clients and advertisers.
Grow the relationships with Apple’s vendors by managing support tickets, voicing concerns in meetings, and conducting issue triage.
Collaborate with Product and Engineering to enhance internal tooling, leaning on automation and AI integrations to build and review campaigns.
Document new processes and workflows to provide standardization across the teams as well as training materials for future scaling.
Develop innovative solutions to maximize content moderation efforts.
Assist with collecting performance reporting to ensure accurate data of outlined campaigns.
Think both quantitatively and qualitatively to evaluate and address policy enforcement.
Identify and report issues, patterns, and trends on the platform.
Availability to work and respond to incidents during off-hours and weekends when required.
Ability to quickly learn and use various internal tools to review and moderate content on the platform.
Communicate and collaborate effectively with global stakeholders and cross-functional teams.