Department of Corrections (DOC) Program Operations Specialist

Pathways Vermont • Burlington, VT

13d • $25 - $27 • Hybrid

About The Position

The Program Operations Specialist serves as a key point of coordination between service teams, housing staff, administrative staff, and the Department of Corrections. This position supports consistent and equitable services across our statewide service sites, the seamless integration of new residents into housing, supports move-ins and move-outs, track and monitor data, outcomes, and trends, and works closely with the Department of Corrections to solve problems and create innovative solutions. The Specialist plays a vital role in supporting resident transitions, promoting effective inter and intra-agency communication, and managing multiple perspectives, schedules, and needs.

Requirements

• Experience with databases, Google Apps, and other computer programs
• Excellent typing skills and knowledge of office equipment use and maintenance
• Motivated self-starter
• Advanced computer literacy
• Responsible, organized, accurate, and efficient
• Able to work independently and as part of a team
• Flexible
• Patient, creative, compassionate, and sensitive to co-workers and clients
• Excellent written and verbal communication skills and excellent attention to detail
• High level of discretion and confidentiality; engagement with client medical records and agency EHR (electronic health record)

Nice To Haves

• Comparable experience preferred
• Lived experience with homelessness, mental health systems or other life challenges considered an asset

Responsibilities

• Primary administrative liaison for the Department of Corrections reporting and communication, including Data entry in OMS: completion of quarterly and annual reports, ensuring referrals are responded to in a timely manner
• Obtaining records: ensuring all necessary client data is amassed and shared with the service and housing teams prior to client admission
• Ensuring monthly notes and other required documents are uploaded to OMS, including lease violations, client notices, etc
• Coordinating move-ins for DOC participants
• Securing and sharing relevant information with Medical and Service teams to support with community integration
• Attend monthly P&P meetings and other program meetings
• Completing quality data checks in foothold, ensuring internal reports completed and reviewed
• Discharge support
• Move-in kit ordering and support with oversight of DOC spending
• Complete and monitor Coordinated Entry applications for DOC participants
• Ensuring PREA and program specific trainings are up to date
• Respond to and prepare agency records requests in a timely manner
• Update/test coverage of the Pathways Vermont On Call service for off hours support
• Conduct program and agency mailings and annual surveys as needed
• Program invoice and receipt processing, tracking, organization
• Review of client files upon discharge, ensuring organization and accuracy
• Procuring Death Certificates
• Other duties as assigned
• Attendance at the annual All Staff and Programmatic Retreats is an expectation of employment with Pathways Vermont, unless excused by the employee’s manager/HR. Retreats are held on workdays, during normal working hours, and are fully paid.

Benefits

• Medical, dental and vision insurance
• Long Term Disability/Life Insurance
• Paid Time Off (accrual of 210 hours per year to start)
• 9 Paid Holidays Annually
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Longevity Recognition Rewards
• Access to a wide variety of Pathways facilitated trainings including Intentional Peer Support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed