Program Operations Specialist
About The Position
Northwest Regional Council (NWRC) is a multi-service agency covering Island, San Juan, Skagit, and Whatcom counties in Washington, with offices in Bellingham and Mount Vernon. NWRC focuses on creating solutions for aging and disability challenges, promoting behavioral health and recovery, and fostering partnerships between healthcare and social services. The Program Operations Specialist will provide support to clinical programs, including care coordination and behavioral health. This role involves working with electronic health records and databases for accurate recording and billing, supporting clinicians, collaborating with subcontractors and payers, and fulfilling program reporting requirements.
Requirements
- Bachelor's Degree in social services or related field; AND one year of experience in social services and/or in a support staff function; OR Two years of college level courses in a relevant field; AND three years of experience in social services and/or in a support staff function; OR An equivalent combination of education and experience, which provides the skills, knowledge and ability to perform the work.
- Broad knowledge of the legal, contractual and financial requirements related to NWRC programs.
- Demonstrated ability to work with databases, word processing and spreadsheets at an intermediate skill level.
- Ability to perform complex data analysis and compile data driven summaries.
- Ability to analyze situations accurately and adopt effective course of action.
- Ability to provide technical support/explain complex program processes to staff and community partners.
- Ability to work independently.
- Ability to work with efficiency and flexibility under frequent pressure of deadlines.
- Sensitivity to the needs and values that are present in working with diverse groups of people.
- Must have a valid driver's license, a vehicle available for work-related travel, and appropriate liability insurance.
Responsibilities
- Provide support to clinical programs including care coordination and behavioral health.
- Work in electronic health records and databases to ensure work is recorded and billed correctly.
- Provide support to clinicians.
- Work with subcontractors and payers.
- Satisfy the reporting requirements of each program.
- Develop a schedule that includes regular, in-person time in the Bellingham office as well as optional remote days.
- Organize and prioritize assignments.
- Draft routine correspondence.
- Troubleshoot and problem solve.
- Maintain confidentiality of client, provider, and staff information.
- Establish and maintain effective working relationships with co-workers, other agency personnel, and the general public using courtesy, tact and good judgment.
Benefits
- 100% Employer paid medical for individual employee plans and up to 95% paid medical for dependent coverage plans, with multiple plan options
- 100% Employer paid Dental and Vision for the employee and eligible dependents with multiple plan options
- Washington State Public Employees Retirement System (PERS 2 or PERS 3)
- 100% Employer paid Employee Assistance Program (EAP) for employee & dependents
- Life and Long-term Disability insurance, including voluntary buy-up options
- Vacation Leave, accrued at 8hrs/month & increasing with longevity
- Sick Leave, accrued at 8hrs/month
- 13 Paid Holidays Annually
- 3 Paid Wellness Days Annually
- Voluntary Flex Spending Plans for health and/or child/elder care
- Voluntary Deferred Compensation Program
- Alternative Work Schedules
- Hybrid Work Environment
- Eligible for Public Service Loan Forgiveness (PSLF)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
