Program Operations Manager, Post Acute Care

University of Washington•Seattle, WA

5d•Hybrid

About The Position

UW MEDICINE POST-ACUTE CARE (PAC) has an outstanding opportunity for a PROGRAM OPERATIONS MANAGER, POST-ACUTE CARE. This position provides operational support for the UW Medicine Post-Acute Care (PAC) Program and assists PAC leadership in executing business and operational strategies for growth, development and evaluation.

Requirements

Bachelor's degree
Two to three years of working in a large health system with multiple EHRs, medical staff models, and an array of clinical services
Demonstrated experience working on quality and process improvement projects with cross-functional teams, including data collection, analysis and reporting
Superior organizational skills with demonstrated ability to multi-task and manage multiple projects at time, while maintaining clear attention to detail
Ability to work independently with minimal supervision and manage multiple priorities
Strong collaborative, proactive approach to job functions; anticipates problems and seeks solutions
Proven record of well-developed analytical, communication, interpersonal and problem solving skills, including tolerance for ambiguity
Significant and demonstrated proficiency in Microsoft Office applications and ability to learn new computer/software skills quickly
Customer orientation - establishes and maintains long-term relationships, building trust and respect by consistently meeting and exceeding expectations with internal and external customers, vendors and stakeholders
Ability to understand and interpret regulatory standards, clinical guidelines, national quality metrics and health services research, including post-acute care
Displays professional, ethical conduct and maintains confidentiality of information
Equivalent experience may substitute for degree requirement

Responsibilities

Building operational infrastructure for efficient information sharing and deliverables tracking with internal and external stakeholders
Works closely with nursing leadership at UW Medicine hospitals and PAC Network partners to evaluate nursing practice, extend standard processes across the continuum
Partners with subject matter experts (SMEs) to develop project charters, roadmaps and detailed work plans that enable the PAC Program to achieve defined goals
Manages and executes multiple projects according to project plans and timelines; provides management, coordination, direction and support to the PAC team and implements tasks as identified by the project plan
Leads the design, creation, validation, analysis and communication of data and dashboards as it relates to PAC priorities, in partnership with finance, analytics and other relevant teams
Maintains a professional relationship with stakeholders at all UW Medicine entities at all levels, and PAC Network partners, including Skilled Nursing Facilities, Home Health Agencies, Hospice Services, Adult Day Health programs and Home Care Agencies
Manages marketing activities for PAC (e.g., updates to public facing website, updates to flyers, development of SharePoint intranet site)