Program Operations Analyst (Canton, MI)

Automated Media Inc.

8d•$38 - $43•Onsite

About The Position

Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions, and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include tire programs, as well as other technology and project management programs, consulting, billing, and systems solutions. As a Program Operations Analyst, your essential job functions will include developing ad hoc reports to support program analysis, troubleshooting defects and coordinating resolution efforts, managing assigned IT tasks under the direction of the Senior Project Manager, building and maintaining effective working relationships with internal teams, OEM contacts, tire manufacturers, distributors, and chemical partners. You will serve as a liaison between OEM business owner and vendor partners to facilitate enhancements and request changes, particularly for specialized programs such as BG Chemical program, Motorcraft Motivational program, and Tire Sales Tool application. You will track and manage open items within Confluence and Jira related to specialized programs, support ongoing communications with Canada-based partners, including participation in business reviews and meetings, and create and maintain weekly status reports and provide updates to Management. You will also identify, prioritize, and escalate time-sensitive issues as needed. In terms of analysis, you will perform qualitative and quantitative analysis to support program operations and decision-making, develop Ad Hoc and recurring reports to support billing, performance tracking, and operational reviews, analyze data to identify trends, risks, and opportunities; escalate findings as appropriate, and communicate analysis, findings, and program updates to internal and external stakeholders. Other duties as assigned.

Requirements

Associate’s Degree or equivalent combination of education and 3+ years of relevant experience in Project Management, Business Administration, or a related field
Strong organizational, time-management, and prioritization skills.
High level of proficiency required in Microsoft Office - inclusive of Word, Excel, PowerPoint, and Outlook
Ability to manage multiple priorities and work independently with minimal supervision.
Demonstrated problem-solving and critical-thinking skills.
Ability to collaborate effectively with cross-functional teams and external partners.
Ability to work independently and contribute innovative ideas.
Must possess a valid passport or be able to obtain one prior to start date.

Nice To Haves

Jira experience preferred.
Knowledge of the tire industry and technical data, including OE applications, tire data nomenclature, and industry standards, is preferred.

Responsibilities

Develop ad hoc reports to support program analysis
Troubleshoot defects and coordinate resolution efforts.
Manage assigned IT tasks under the direction of the Senior Project Manager.
Build and maintain effective working relationships with internal teams, OEM contacts, tire manufacturers, distributors, and chemical partners.
Serve as a liaison between OEM business owner and vendor partners to facilitate enhancements and request changes, particularly for specialized programs such as BG Chemical program, Motorcraft Motivational program, and Tire Sales Tool application.
Track and manage open items within Confluence and Jira related to specialized programs.
Support ongoing communications with Canada-based partners, including participation in business reviews and meetings.
Create and maintain weekly status reports and provide updates to Management.
Identify, prioritize, and escalate time-sensitive issues as needed.
Perform qualitative and quantitative analysis to support program operations and decision-making.
Develop Ad Hoc and recurring reports to support billing, performance tracking, and operational reviews.
Analyze data to identify trends, risks, and opportunities; escalate findings as appropriate.
Communicate analysis, findings, and program updates to internal and external stakeholders.