Program Officer

City of New York•New York, NY

1d•$69,950 - $105,406•Onsite

About The Position

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. The Family Services Division (FSD) and its network of contracted providers deliver one of the largest and most diverse continuums of community-based child welfare prevention services in the nation to improve the safety, well-being, and permanency for thousands of families and children each year. FSD focuses on systems improvement, innovation, and strategic initiatives that require collaboration with major community partners to address urgent or emerging provider and family needs, city or state mandates, and high-priority strategic goals of ACS leadership. The Office of Program Management and Sustainability (OPMS) manages many cross-functional projects that focus on program design and system sustainability. OPMS’ initiatives include collaborating with service providers, legal, finance, procurement, compliance, systems, and operations, and developing strategies within the parameters of policy/regulations (city, state, and federal). The Program Design and Implementation (PDI) team within the Office of Program Management and Sustainability develops and implements strategies to ensure that the full continuum of prevention programs is implemented in alignment with model fidelity and in compliance with NYC child welfare requirements. The PDI team provides ongoing contract management and technical assistance support to providers and model purveyors. The team holds monthly model cohort meetings to bring together providers and purveyors to discuss case practice challenges, program data, continuous quality improvement, and implementation of models and frameworks to fidelity. The team also hosts trainings and convenings for providers and ACS staff to learn about using data effectively to improve practice, discuss frameworks for effective implementation, and how to incorporate families’ perspectives into service delivery. Additionally, the team holds monthly administrative meetings with each model purveyor to discuss case practice expectations between child welfare and model requirements.

Requirements

A baccalaureate degree from an accredited college and two years of full-time satisfactory professional, technical or administrative experience in one or more of the following fields: program evaluation, contract negotiations/management, fiscal/financial management, or project management; or
A four year high school diploma, or its educational equivalent, and six years of full-time, satisfactory professional, technical or administrative work experience in one or more of the fields cited above; or
Education and/or experience equivalent to "1" or "2" above.
College credits obtained from an accredited college may be substituted for experience on the basis of 30 college semester credits for one year of experience as described in "1" above.
All candidates must have at least a four-year high school diploma or its educational equivalent and at least two years of full-time experience as described in "1" above.
Excellent excel skills to support these functions.

Nice To Haves

Selected candidates must have filed for, taken, and passed the exam for the Civil Service Title Associate Contract Specialist to avoid being “bumped” out of your position when the eligible list for this title is established.
Permanent Associate Contract Specialists are encouraged to apply.
Interest and/or expertise in Early Childhood Initiatives.
Interest and/or expertise in Special Medical Prevention Programs.
Interest and/or expertise in Family Treatment and Rehabilitation Programs (FT/R).

Responsibilities

Oversee the contract management functions for a portfolio of programs that include fiscal and programmatic activities.
Ongoing review and approval of program and model-purveyor budgets and invoices, providing program oversight and ongoing measurement of contract requirements.
Make reports on contractors' performance through regular meetings with contractors, and by completing standard monitoring forms.
Make recommendations concerning the provision of additional funding or adjustments of existing programs/contracts.
Support program development and management via quantitative and qualitative data collection.
Leverage system-wide and program-specific data, monitor and assess outcomes of service delivery, conduct site visits, facilitate ongoing feedback and collaboration from families being served, and have ongoing collaboration with all stakeholders in alignment with sustainability derived from best practices and/or implementation science.
Build strong understanding of prevention contract expectations, ACS standards for prevention service delivery, and service model fidelity to promote integration and coordination of high-quality services delivered to families and overall system performance in collaboration with external trainers and ACS’ Division of Policy, Planning, and Measurement (DPPM).
Prepares summary reports on fiscal and programmatic concerns and directly monitor the contractor's performance and alignment to contract requirements.
Provide support to providers and contractors in developing more efficient/effective approaches to program administration.
Provide technical assistance to contractors and providers to support reporting processes.
Bring a racial equity and social justice lens to the work and help drive and support program initiatives that promote equity, accessibility, and economic mobility, ensuring families are at the center of all decision making.
Prepare documents, make presentations, and facilitate goal-oriented meetings with key stakeholders to generate buy-in, improve the quality of families’ experiences and circumstances, and effectively manage projects and workstreams.
Facilitate and manage learning cohorts among model developers and contracted provider staff implementing the same model in order to strengthen practice, address challenges, and share lessons learned.
Conduct site and field visits, engages community members to inform program planning, and builds relationships with providers, developers, front line staff, and internal/external stakeholders.
Serve as lead to synthesize practice themes from all cohort and admin meetings, and fidelity reports to draft findings to share with division leadership and internal ACS teams.
May supervise staff or interns on tasks and projects, as needed.
May make recommendations concerning the provision of additional funding or adjustments of existing programs/contracts.
Represent FSD in internal and external working groups.