Program Officer, Data and Knowledge Management, US Legal Services

International Rescue Committee • Miami, FL

2d • $77,000 - $82,000 • Remote

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Job Description THIS POSITION IS FULLY REMOTE The Program Officer, Data and Knowledge Management, US Legal Services, supports the Legal Services Technical Unit at IRC Headquarters and immigration legal services across RAI’s network of 24 US offices, which collectively serve 15,000 immigration clients per year. The position provides support, guidance, and training to local program offices and HQ colleagues. The Program Officer plays a pivotal role in maintaining and organizing resources and facilitating learning and knowledge sharing across IRC’s network of legal programs. This position will report to the Director, U.S. Legal Services.

Requirements

• Bachelor’s degree required.
• Minimum 3-5 years of work related to data and knowledge management, preferably in a nonprofit setting.
• Prior experience with legal services case management systems
• Ability to work independently and as a team member in a diverse, fast-paced environment.
• Experience working with data management systems and IT with demonstrated creativity and ability to troubleshoot digital technology.
• Strong critical thinking, research, and analytical skills
• Excellent oral and written communication skills
• Solid training, presentation, and team building skills.
• Highly proficient in Microsoft applications and internet
• Fluency in English, written and spoken.
• Ability to work occasional weekends and/or evenings as required.

Nice To Haves

• Prior experience working in non-profit immigration legal services preferred.
• Experience with adult learning and developing curricula or training resources highly desired.
• Data processing skills, including data cleaning, manipulation, and data visualization, preferred.

Responsibilities

• Become an expert in reporting on IRC’s legal services, and regularly provide data and analysis for reports, proposals, and tracking, including on national grants and subcontracts; prepare annual data analytics report for US Legal Services
• Identify staff training needs related to using the online case management system and develop and provide materials, training, and resources to address these needs.
• Serve as the main point of contact with an external case management software company that provides IRC’s online legal case management system.
• Respond to inquiries from staff regarding data entry and using the case management system; investigate and troubleshoot challenges.
• Prepare and disseminate monthly US Legal Services Newsletter
• Manage intranet resources and pages specific to US legal services, including organizing materials, keeping information current, and structuring the pages to be accessible and user friendly.
• Support regular virtual training and meetings as well as in-person conferences and meetings by providing administrative and logistical support.
• Create additional training resources, such as modules and videos.
• Facilitate sharing of resources and materials across all offices in a way that is conducive to learning.
• Assist in the on-boarding of new immigration staff by sharing information and adding them to relevant distribution lists and networks
• Maintain accurate directory and email distribution list of all immigration staff across the US network.
• Manage billing, track funds, and provide other administrative support related to US legal services programs
• Prepare applications for DOJ Accreditation for signature and submission.
• Special projects and other duties as needed.

Benefits

• 10 sick days
• 10 US holidays
• 20-25 paid time off days depending on role and tenure
• medical insurance starting at $163 per month
• dental starting at $6.50 per month, and vision starting at $5 per month
• FSA for healthcare and commuter costs
• a 403b retirement savings plans with immediately vested matching
• disability & life insurance
• an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees