Program Office Associate

Rinks Development Program•Anaheim, CA

1d•Onsite

About The Position

The Rinks aims to provide a great experience for employees and guests alike! Join the team and become part of an industry-leading sports and entertainment organization. This person is responsible for performing the daily activities required to maintain programs and documents supportive of facility. Associates are responsible for all guest related information pertaining to programs.

Requirements

Must be 18 years of age or older
Meet minimum mathematical, reading and writing requirements where necessary
Proficient in Word, Excel and basic computer applications
Able to operate and maintain printers, copiers, and facsimile equipment
Service minded, enthusiastic, energetic, highly motivated self-starter with a professional and approachable style
Demonstrates an understanding of The Rinks commitment to quality service, products, and entertainment
Possess strong interpersonal and communication skills
Thrives in a fast paced, dynamic environment and able to deal with a variety of individuals and personalities
High School Diploma or Equivalent
0-1 Year Experience

Nice To Haves

Knowledge of Max Galaxy and Pointstreak systems preferred
Prior reception or secretarial experience preferred
High School diploma or equivalent preferred
Flexible schedule with the ability to work nights, weekends and some holidays as required

Responsibilities

Answer telephone in a cheerful, courteous and timely manner, and routing calls to appropriate Associates while adhering to phone etiquette policy
File documents accordingly to meet optimum guest service and efficiency standards
Adhere and comply with Program Office communication procedures and follow through with daily requirements, including but not limited to statistical game sheets or scoresheets, locker room schedules, data entry, updating and printing rosters and maintaining office supply inventory at appropriate levels
Brochures, flyers and all program signage/documents are to be in good condition and fully stocked in all areas of the facility at all times
Maintain physical and computerized files efficiently
Properly enroll all guest-related transactions in POS systems, Pointstreak, and file any other necessary documents accordingly including USA Hockey memberships
Assists in all Hockey, Skating and Management requests and projects as required by department management
Other duties as assigned
Demonstrate a high degree of knowledge and skill in communicating rink program information to guests
Operate ticketing, reservations & enrollment programs and systems with proficiency
Efficiently and accurately, perform daily cash handling activities
Be thorough, accurate and prompt when responding to Guest inquires and direct the individual to the appropriate Associate when necessary
Enthusiastically service Guests while performing a multitude of diverse tasks
Demonstrate the initiative and commitment to communication and teamwork to assure optimal guest service
Maintain a professional and organized demeanor when working with Guests and teammates
Adhere to first aid and emergency guidelines and procedures
Uphold safety and security protocols as required
Be alert and communicate safety / security problems to the Supervisor or Lead in a timely manner
Adhere to manufacturer specifications when using equipment or materials in order to assure no risk to self, fellow Associates or Guests
Maintain Rinks housekeeping standards for all areas of the facility including; lobby, bleachers, restrooms, meeting spaces, locker rooms, and offices
Assist in maintenance projects including periodic maintenance of facility equipment
Set up and maintain facility signage and displays where applicable
Provide services as required for special events, tournaments and competitions
Perform various tasks as necessitated by Guest Service or facility requirements
Adhere to all Rinks policies and procedures