PROGRAM NAVIGATOR

Affordable Housing Alliance Inc•Neptune Township, NJ

7d•$20 - $23•Onsite

About The Position

The Program Navigator plays a vital role within the Affordable Housing Alliance (AHA) by serving as a primary point of entry for clients seeking access to the agency’s various programs and services. This role involves describing available services, screening applicants, identifying community resources that may assist clients, connecting individuals to the appropriate services based on their needs, providing onboarding instructions and materials, and collecting and processing the documentation required for program participation. This position is funded in part through a Medicaid-funded initiative that supports pre-tenancy and tenancy-sustaining services for eligible members. As a result, the Program Navigator frequently manages sensitive, HIPAA-protected participant information and must exercise absolute discretion while maintaining strict compliance with all applicable privacy requirements and AHA policies and procedures. The role also requires accurate and timely documentation within AHA’s Electronic Health Record (EHR) and other case management systems.

Requirements

High School Diploma or Equivalent
Two (2) years of experience in Social Service/Customer Service/Call Center in a direct service role.
Familiarity with Google Workspace (Mail, Calendar, Drive, Chat, Meet)
Strong computer skills (Word, Excel, etc.)
Ability to communicate clearly while responding to clients in need.
Strong interpersonal and time management skills.
Strong organizational skills and vast knowledge of clerical procedures and ability to multi-task

Nice To Haves

Associate's Degree preferred.
Bilingual in Spanish is a plus
Have lived experience with homelessness or housing insecurity, with insight into both the barriers and opportunities that come from these circumstances.
Demonstrate a passion for using personal experience to support others and advocate for meaningful change.
Offer a firsthand understanding of systemic challenges connected to poverty and economic insecurity.

Responsibilities

Conduct intake and assessment of all client caller needs during initial contact with our agency.
Provide resource information and referrals; distribute applications for all programs within the various departments based on client eligibility. Assist with their completion if necessary. Assess client’s needs and eligibility for programs offered by utilizing income guidelines for each respective program.
Attend agency and community outreach events as assigned to represent the agency by speaking about and/or providing information and resource materials regarding all programs and services.
Provide information to clients as needed
Process client counseling packets and maintain online intake databases
Utilizing platforms such as Allco, FootHold, EmpowOR, HomeKeeper, and other systems required by agency grant-funded programs
Accurately entering all relevant information to forms and web-based platforms for both phone and walk-in client intakes
Managing the switchboard and routing calls to the appropriate person, announcing the name and nature of calls and/or recording accurate messages, etc. (when applicable)
Participate in staff meetings and attend other meetings, as assigned.
Promote understanding and development of the skills necessary to work with individuals experiencing a housing crisis, issues of poverty, and inequity.
Other duties as assigned.