Program Monitor (TLP)

3rd Street Youth Center & Clinic • San Francisco, CA

3d • Onsite

About The Position

The Transitional Living Program (TLP) provides a stable, supportive, and developmentally appropriate residential environment for justice-involved youth ages 18–26. The program focuses on safety, healing, accountability, and growth through a low-barrier and trauma-informed approach. Youth receive individualized support aimed at improving life skills, stabilizing housing, accessing behavioral health care, completing probation requirements, and moving toward long-term independence.

Requirements

• At least one year of experience working in social services, preferably serving vulnerable populations, youth, or people with behavioral health issues.
• Demonstrated ability to de-escalate crisis situations.
• Understanding of the issues surrounding homelessness, behavioral health, and trauma.
• Demonstrated ability to work independently.
• Knowledge of services available to individuals experiencing homelessness in San Francisco or the demonstrated ability to obtain such knowledge.
• Good oral and written communication skills.
• Good computer skills.
• Prolonged periods of standing and walking.
• Must be able to access and navigate all areas of the agency.
• Must be able to lift to 35 pounds.
• Must be available to work on weekends, Friday through Sunday, working swing (2:30 p.m. - 11:00 p.m.), or overnight (10:30 p.m. - 7:00 a.m.) shifts.

Nice To Haves

• Bilingual English and Spanish preferred.

Responsibilities

• Conduct thorough rounds and supervise program activities to ensure safety of residents.
• Provide information to residents about community services available to transition age youth experiencing homelessness in San Francisco.
• Responsible for understanding and following program and agency policies and procedures.
• Responsible for maintaining accurate logs, shift reports, and incident report records using web-based programs.
• Maintain confidentiality of residents, staff, and agency.
• Collaborate with team members to ensure consistent delivery of services.
• Support team members and residents in problem solving, conflict resolution, and de-escalation.
• Maintain program entry protocol for residents, service providers, and visitors.
• Rotate through assigned post positions.
• Perform restocking of kitchen and supplies.

Benefits

• health, dental, vision, 403b, generous time off (vacation, sick, and holidays), and more.
• Extensive training and professional development opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed