Program Monitor

Arizona Department of Administration • Phoenix, AZ

7d • Onsite

About The Position

The Arizona Department of Economic Security (DES), Division of Developmental Disabilities (DDD) is seeking compassionate, organized, and solution-focused professionals to serve as a Program Monitor. In this role, you will be working directly with Subcontracted Qualified Vendors who provide services to DDD Eligible Members. You will be ensuring programmatic and contractual compliance to the current laws, rules, and contracts required to provide services. DES values collaboration, inclusion, customer service, and continuous improvement while providing opportunities for professional growth and meaningful public service. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or a close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Requirements

• Draft concise technical monitoring/auditing reports, formal non-compliance findings, and official remediation directives.
• Gather critical operational context during vendor and member interviews, stakeholder engagements, and facility reviews.
• Evaluate multi-faceted facility operations against state regulations to isolate underlying programmatic risks.
• Present technical monitoring/auditing findings, facilitate meetings and reviews, and deliver instructional technical assistance that is accurate to the specific program effectively.
• Interpret statutes, complex developmental disability administrative rules, contractual terms, and Person Centered Service Plans (PCSP’s).
• Drive continuous quality improvement to protect vulnerable populations receiving services through The Division on Developmental Disabilities.
• Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.
• Successfully pass background and reference checks.
• Successfully complete the Electronic Employment /Eligibility Verification Program (E-Verify).
• Have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1968 in order to work with children and vulnerable adults.
• Be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.

Nice To Haves

• Apply specialized knowledge of Division of Developmental Disabilities (DDD) rules, statutes, and contract provisions.
• Leverage a background in behavioral health, adult services, or quality assurance to evaluate participant care plans.
• Utilize experience in residential, Community Based or In home Support Programs to assess operational systems and readiness.
• Analyze historical trends and information, incidents, and complaint files to detect systemic risks.
• Navigate internal tracking databases, multiple internal platforms, and core software systems proficiently.

Responsibilities

• Conduct comprehensive statewide field evaluations to Monitor/audit community and residential facilities, program files, and operations against mandatory statutory and health-safety standards.
• Travel extensively across local and statewide service settings to perform on-site program reviews and prospective vendor readiness evaluations.
• Synthesize complex data to author formal technical monitoring/auditing reports and make referrals for mandatory Corrective Action Plan (CAP) requests for systemic non-compliance.
• Execute targeted follow-up inspections to monitor/audit provider remediation progress and verify full implementation of required CAPs.
• Deliver structured technical guidance to external Qualified Vendors.
• Evaluate historical review data, records, and incident files to pre-plan targeted, risk-informed monitoring/auditing plans.
• Assess prospective Qualified Vendors before operational launch to ensure full adherence to divisional readiness standards.
• Deploy on short notice to conduct unannounced on-site reviews of potential immediate sanitation, safety, and health risks that need to be resolved.

Benefits

• Comprehensive medical, dental, and life insurance options.
• A supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays annually and generous vacation and sick leave.
• Up to 12 weeks of paid parental leave.
• Tuition reimbursement, wellness plans, and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed