Program Mgr - Facilities, Design & Construction

OhioHealth•Columbus, OH

5d•Onsite

About The Position

This position is responsible for the daily administration and management of the Project Management System for the Design & Construction (D&C) team, as well as be the operational liaison between Design & Construction and Facilities (FDC) group. Under direction of the FDC Business Operations leadership, they will drive, maintain and support all facets of the D&C Project Management System including operational strategy (how to maximize the benefit of the system to both internal and external clients), user support, data integrity, process improvements and formulation of key data reporting and KPI dashboards for all users to ensure the system is operating at maximum effectiveness and efficiency. This position provides a high level of support to FDC Senior Leadership, acts as a functional lead for various projects to enhance system effectiveness and coordinates and facilitates meetings with all user groups to drive consistent system process improvements and refinements. They are also responsible for the development, implementation and monitoring of Project Management System business strategies, budgetary audit and cost control, regulatory programs, lean initiatives, and performance indicators for the entire FDC business unit. Develops data-driven reports from key metrics and trends to support operational decisions and customer needs and Project Management system service. Works collaboratively with all FDC and OHREG teams including Facilities, Property Management, Design & Construction, Real Estate, and Planning to analyze data to improve productivity, service performance, customer service and regulatory compliance. Provides asset management support on construction and renovation projects, works collaboratively on vendor relationships, and helps drive business review meetings that utilize the Project Management System as a success tool. They will engage with the company’s Project Management System partner on rapid process improvements, best-practice implementation, studying industry trends, and by learning from and benchmarking against other Project Management System national users.

Requirements

Bachelor’s Degree in Health Services Administration or Business Management, Mechanical or Industrial Engineering.
Associate’s Degree and 3-5 years operations experience (preferably in Design & Construction), or a combination of experience and technical training.
Well-versed in technical/engineering operations and construction management best practices a plus.
Excellent verbal and written communication skills.
High level of critical thinking, problem solving and decision-making skills with the ability to connect operational duties to overall organization goals and strategies.
Creativity and innovation to improve existing processes and define new processes.
Strong interpersonal skills including ability to build strong business relationships across the system.
Proficient in MS Office Word, Excel and PowerPoint.
5-10 years of commercial facilities or healthcare operations experience.

Responsibilities

Partners with department and hospital leadership to develop operational strategies and programs to support regulatory compliance, service delivery models, Environmental Health/Safety and disaster preparedness and quality assurance.
Uses data and metrics to monitor and maintain appropriate staffing levels, use of overtime and meets productivity goals.
Interacts and collaborates extensively with department leadership with the implementation of system, facility and departmental needs, goals and strategic initiatives.
Identifies, develops and implements protocols, policy and procedures as well as measurement tools that monitor the effectiveness of initiatives, regulatory compliance, patient satisfaction, patient safety and department management plans.
Ensures and documents regulatory compliance, work standards, codes and safety regulations.
Develops and implements protocols for compliance of all areas of responsibility including, but not limited to utility management, life safety, and code compliance with all authorities having jurisdiction.
Responsible for safety functions including emergency preparedness, disaster recovery and business continuity.
Provides facilities management, including planning and oversight of short and long-term facilities projects, and acts as a liaison during design and the construction phase for facilities.
Monitors workflow and work order completion using analytical data from the maintenance management system to improve productivity and customer service.
Uses data and metrics to monitor and maintain appropriate staffing levels, productivity targets and meets overtime targets.
Works to assure compliance with ongoing continuing education requirements for department staff.
Provides input during the design and construction phases of projects to ensure facilities standards are followed.
Does customer service recovery when needed, and analyzes root cause to prevent scheduling errors, delays or defects.
Identifies, develops and implements protocols and measurement tools that monitor the effectiveness of initiatives, regulatory compliance, patient satisfaction, patient safety and department management plans.
Provides facilities management support including planning and oversight of short and long-term facilities projects and is a liaison for building services.
Meets regularly with customers to maintain positive business relationships, and eliminates barriers.
Represents department during the construction process, construction meetings and during project punch-out and commissioning.