Program Mgr Employment & Training - Anticipated Vacancy

State of Maine • Augusta, ME

1d • $59,717 - $84,469 • Onsite

About The Position

This exciting leadership role oversees two key statewide workforce programs that help employers meet hiring needs, navigate workforce challenges, and access workforce solutions. As the Program Manager for Maine JobLink and Foreign Labor Programs, you will lead a dedicated team committed to exceptional service while navigating complex programs and regulations. This role offers the opportunity to mentor and develop employees, build strong partnerships, improve systems and processes, and ensure programs remain responsive, effective, and accessible. If you are passionate about supporting people, leading teams, and creating positive change, this is an opportunity to make a meaningful difference every day!

Requirements

• Ability to interpret and apply laws and regulations in day-to-day program operations.
• Ability to build and maintain effective working relationships with staff, employers, and partners.
• Understanding of workforce systems, labor market conditions, and statewide training resources.
• Ability to evaluate program effectiveness and use results to drive improvements.
• Ability to apply research, data analysis, and planning to improve programs and decisions.
• Demonstrated ability to supervise, coach, and develop staff.
• Strong communication skills, including clear writing and effective presentation of information.
• Proficiency with computer systems and software for data, reporting, and program management, including the full suite of Microsoft 365.
• An eight (8) year combination of education and/or experience demonstrating progressively responsible experience in developing and administering employment and training programs.

Nice To Haves

• Strong leadership, supervisory, and team development skills.
• Knowledge of state and federal employment laws, workforce programs, labor regulations, or government compliance requirements.
• Experience managing workforce development, employment services, labor programs, regulatory compliance programs, or related public service initiatives.
• Ability to analyze complex regulations and translate them into practical processes and guidance.
• Experience developing and implementing policies, procedures, and operational guidance.
• Experience delivering training and presentations to diverse audiences.
• Experience working with databases, workforce systems, or technology platforms.
• Strong organizational, problem-solving, and project management abilities.
• Excellent written, verbal, and interpersonal communication skills.
• Leadership and Development, including the ability to lead, supervise, coach, and support staff in a way that builds trust, strengthens performance, and promotes professional growth and accountability.
• Relationship and Customer Focus, including the ability to build and maintain strong, respectful relationships with employers, staff, and partners while providing responsive, service-oriented support.
• Communication, including the ability to communicate clearly and effectively in writing and verbally, present information, and explain complex topics in a clear and accessible manner to diverse audiences.
• Regulations and Program Integrity, including the ability to interpret and apply laws, regulations, and policies practically while ensuring consistent, fair, and compliant program delivery.
• Data-Informed Problem Solving, including the ability to use data, analysis, and observation to assess performance, identify issues, and support informed decisions that improve programs and outcomes.
• Organization and Adaptability, including the ability to manage daily program operations using technology and systems, remain organized in a changing environment, and improve processes to increase efficiency and service quality.

Responsibilities

• Lead and supervise staff who support Maine JobLink and Foreign Labor Programs.
• Ensure programs follow applicable state and federal laws, regulations, policies, and procedures.
• Analyze program data to track performance, identify trends, and support decision-making.
• Develop and update policies, procedures, and guidance to ensure consistent program operations.
• Train, coach, and support staff to build skills and provide excellent customer service.
• Oversee daily operations and identify opportunities to improve efficiency and service delivery.
• Ensure job orders and recruitment activities are accurate, compliant, and meet quality standards.
• Provide guidance and technical assistance on program requirements, processes, and compliance.

Benefits

• 13 paid holidays
• 12 days of sick leave
• 3+ weeks of vacation leave annually
• Health Insurance Coverage (State pays 85%-100% of employee-only premiums)
• Health Insurance Premium Credit (Participation decreases employee-only premiums by 5%)
• Dental Insurance (State pays 100% of employee-only dental premiums)
• Retirement Plan (State contributes 14.11% of employee's pay towards MainePERS)
• Six weeks of fully paid parental leave
• Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed