Program Manger I- AML & Fraud

PNC Bank•Pittsburgh, PA

8d•$55,000 - $132,250•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Program Manager I within PNC's Technology organization, you will be based in Pittsburgh, PA, Dallas, TX, Cleveland, OH, Birmingham, AL or Phoenix, AZ. We are seeking a Program Manager I to support our AML and Fraud portfolio. This role drives cross-functional execution and strategic planning, ensuring compliant delivery, stakeholder alignment, and measurable business outcomes. You will partner closely with stakeholder to deliver scalable, audit-ready solutions. Job Description Leads a cross functional program/project team to ensure the execution of organizational programs in support of corporate strategy. Leads programs/projects requiring planning and communication across multiple segments, channels, or lines of business. Typically, program size may reach or exceed $10m. Assists with or manages the general and detailed planning stages of organizational programs; influences project decisions to achieve overall program goals. Monitors the program budget while working to ensure success of the program. Evaluates the implementation and effectiveness of the programs and recommends enhancements to programs based on results. Teams with service partners to ensure seamless delivery and a consistent experience across multiple distribution channels. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
Certifications are often desired.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Accountability
Agile Project Delivery
Client Counseling
Decision Making
Program Management
Program Planning
Results-Oriented
Stakeholder Management
Strategic Planning
Accuracy and Attention to Detail
Analytical Thinking
Consulting
Effective Communications
Organizational Change Management
Organizational Leadership
Problem Solving
Program Management (M0260)
Project Management

Nice To Haves

Program/project management experience delivering cross-functional initiatives.
Experience in technology and/or banking/financial services environments
Demonstrated experience managing strategic roadmaps, dependencies, budgets, and timelines.
Proven stakeholder management with strong written and verbal communication skills.
Hands-on work with AML/KYC, Fraud, Sanctions, Transaction Monitoring, or Customer Due Diligence programs.
Exposure to regulatory change programs, control frameworks, or audit lifecycles.
Familiarity with Agile tooling (e.g., Jira/Azure DevOps), Confluence, and data/BI (e.g., Power BI/Tableau) for reporting.
Experience coordinating third-party vendors or managed services related to KYC onboarding.
Background collaborating with Product, Engineering, and Ops to translate requirements into deliverables.
Certifications: PMP, SAFe (e.g., SAFe Agilist/POPM), and ITIL preferred but not required

Responsibilities

Manage end-to-end delivery across discovery, requirements, implementation, change management, and stabilization.
Establish program governance (cadence, artifacts, issue/risk logs, dependency mapping, decision tracking).
Drive clear, consistent communication with stakeholders at all levels (product, tech, operations, compliance, audit).
Produce status reports, dashboards, and executive readouts highlighting progress, risks, dependencies, and budget/benefits.
Ensure alignment with AML/KYC regulatory expectations, internal policies and controls, and audit requirements.
Partner with Compliance/Risk to track control design, testing readiness, and remediation of issues and findings.
Coordinate UAT, operational readiness, SOP updates, training plans, and change adoption.
Facilitate continuous improvement leveraging Agile/SAFe practices and ITIL service transition where applicable.
Define and monitor program KPIs (e.g., KYC cycle time, hit rates, review SLAs, false positive reduction, control effectiveness).
Use data to inform prioritization, quantify impact, and communicate outcomes.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

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