Program Manager - Penn Dining; Hospitality Services

University of Pennsylvania•Philadelphia, PA

4d•$55,962 - $67,500•Onsite

About The Position

Reporting to the Associate Director of Dining Operation, the Program Manager, Penn Dining will be the primary point of contact for the University Club, Penn Dining Events, and Summer Conferences. This role will be responsible for responding to all University Club inquiries and requests, as well as support and planning/execution of special events for Penn Dining and Conferencing.

Requirements

Bachelor's degree and 2 to 3 years of experience, or an equivalent combination of knowledge, education and experience, is required.
Excellent interpersonal, organizational, and customer service skills and a high level of professionalism are all required, as well as having excellent oral and written communication skills.
Must have strong attention to detail and accuracy and be able to meet deadlines.
Candidate must possess advanced skills utilizing computer software including web applications, online systems, data management and reporting tools, and standard office packages (Word, Excel, electronic mail), with an ability to learn new software.
The ability to work independently and as part of a team, manage several responsibilities at the same time, and resolve problems using initiative and sound judgment are all imperative.
Must be able to collect and synthesize data and then subsequently package it in a manner that can be presented and understood.
Lead with a student-centered focus, with a deep appreciation and enjoyment working with college students and parents daily.

Nice To Haves

2 to 3 years of related work experience strongly preferred, preferably in a university setting.
Prior Food & Beverage/Culinary experience and /or Program Management experiences are highly desirable.
Demonstrated experience in an administrative and customer service role is also strongly preferred.

Responsibilities

Acts as primary customer-facing role for University Club, with responsibilities including but not limited to membership sales, budgeting, marketing and communications, organizing board meetings, quality assurance, Burrison Art gallery, special events, etc.
Manages the University Club email account and acts as needed to resolve issues and respond to customer inquiries or concerns.
Sales responsibility to ensure budgetary compliance and revenue growth/profitability of the University Club.
Penn Mentor Meal Program- primary contact and direct oversight including responding to all emails, reservations, and support as needed.
Maximizing revenue, controlling costs, and maintaining customer satisfaction.
Responsible for oversight and development of Penn Dining Special events including Penn Cooks, Quaker Kitchen, House events, and others as assigned.
Oversight of University vending machine contract to ensure profitability while driving increased sales based upon customer feedback and usage reports.
Work to grow locations across the campus to meet the needs of our campus partners.
Support dining program campus wide to meet needs of students, faculty, and staff.
Collaborates with General Manager to support summer programs and conferences as assigned.
Emphasis on growing summer program and increasing profit through voucher sales and dining dollars.
Technology responsibilities include management and overseeing University Club website, creating custom web registrations for clients and programs.
Regularly checks in with dining cafés to monitor student satisfaction and successful implementation of dining policies and procedures.
Contributes efforts in delivering regular marketing/communications of Penn Dining across campus.
Represents Penn Dining at University fairs/events to positively promote the resources and services of the department.
Work with a team-focused and collaborative approach, being willing to adapt to changes while remaining focused on department, division, and University missions.
Alternate work schedule and evening and weekend hours will be required.

Benefits

Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.