Thriving Texas Families Program Manager

Wellness Pointe•Longview, TX

14d•Onsite

About The Position

The Thriving Texas Families Program Manager will report to the Social Services Director and will be responsible for the oversight and general management of the Thriving Texas Families program. The purpose of this program is to operate a support network statewide that provides community outreach, consultation, and care coordination for women with an unexpected pregnancy, including prenatal, perinatal, and postnatal services. The goal of the program is to improve healthy pregnancies and deliveries, child health and development, and improve family dynamics. The Program Manager will provide oversight and guidance to direct care staff to ensure outreach and implementation of core services are completed to program design standards. This position manages ancillary staff, organizes schedules, coordinates the delivery of program core services, submits monthly reporting, participates in monthly contract calls, and provides leadership, training, ordering program supplies, attending community stakeholder events, and observation of staff conducting services. Core services of the program are for individuals eligible for services, including pregnant mothers, spouses, legal guardians, or foster parents who are pregnant or have a child between the ages of 0-3. Individuals identified in need of crisis support, referrals, case management, or mentorship.

Requirements

Must be able to communicate effectively in large group settings and demonstrate independent judgment.
Ability to understand the overall goal of the program and implement activities that meet objectives.
A record of effective and collaborative working relationships with other management and administrative team members.
Must be team-oriented and possess leadership skills.
Must be able to keep up-to-date and factual documentation.
Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
The ability to work independently and effectively under pressure.
Proficient in MS Office Suite (Ex. Outlook, Word, Excel, etc.).
Demonstrated human relation and effective communication skills.
Superior organizational and problem-solving skills.
Requires sitting, standing and walking for extensive periods of time.
Requires working under stressful conditions or working irregular hours.
Requires frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment.
The employee frequently is required to reach with hands and arms.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to work with a moderate noise level in the work environment is required.
The occupant may, at times, lift and/or move objects up to 30 pounds.
Adhere to guidelines established under the CPI Program including performance improvement functions assigned by the Chief Executive Officer that relate to the adoption of and adherence to Center Policies and Procedures.

Responsibilities

Oversee and manage the Thriving Texas Families program.
Provide oversight and guidance to direct care staff.
Ensure outreach and implementation of core services are completed to program design standards.
Manage ancillary staff, organize schedules, and coordinate delivery of program core services.
Submit monthly reporting and participate in monthly contract calls.
Provide leadership and training.
Order program supplies.
Attend community stakeholder events and observe staff conducting services.
Represent the program at relevant community meetings.
Conduct referrals and meet the needs of targeted groups by being familiar with community resources.
Provide direct supervision to ancillary staff, including schedules, team meetings, assigning caseloads, outreach sites, mileage, weekly schedules, and adherence to policies and procedures.
Maintain program supplies, including office supplies and program supplies for participants, submit approvals, and coordinate supply pickup.
Assist the Social Services Director in submitting monthly programmatic reports, including combining all program activities conducted by staff, ensuring reports are in required program templates, and meeting deadlines.
Include demographic data, referrals, rates of participation, and follow-ups to support annual contract goals and monthly performance measures in reports.
Monitor and observe all staff and subcontractors to support quality assurance program performance, address training needs, or corrective action plans and resolutions.
Conduct monthly CQI activities for the CPI committee and review the effectiveness of programming and outcome objectives.
Facilitate all program activities, including community outreach, recruitment, intake, referrals, client cases, individual group sessions, providing basic needs support, and follow-up according to established policies and procedures to meet required outcome measures.
Provide annual performance evaluation reviews for all ancillary staff.
Routinely review and approve budget and spending requirements.
Serve as a Community liaison with community leaders and community coalitions.
Ensure all outreach materials are approved, organized, updated, and culturally appropriate.
Assess program needs, participant needs, and staff needs to coordinate needed support, training, referrals, etc., reporting directly to the Social Services Director.
Work closely with patients to keep them engaged in the medical system during pregnancy and facilitate referrals to social services and basic life needs.
Communicate concerns or issues needing immediate attention to staff.
Assist the Social Services Director in developing new program components and other related duties.
Carry out other duties as assigned.