Twin Cities Center Program Manager

Voyageur Outward Bound School•St Paul, MN

2d•Hybrid

About The Position

The Twin Cities Program Manager (TCPM) plays a critical role in ensuring the successful delivery of impactful and inclusive programming at the Twin Cities Center (TCC). Reporting to and collaborating with the Twin Cities Program Director (TCPD), the TCPM is responsible for managing program operations to achieve high-quality social-emotional learning outcomes and leadership development for students. The TCC currently offers two types of programs: Day Programs: Single-day or multi-day series for students in and around the Twin Cities. These are commonly referred to as INSIGHT. Expedition Programs: 6–7 day immersive experiences near the Twin Cities or Duluth. With a primary focus on serving diverse communities and students across the Minneapolis/St. Paul metro area, the TCPM works to ensure programs are safe, inclusive, student centered and aligned with VOBS’ mission, vision, and organizational goals. This role requires strategic collaboration, exceptional organizational skills, and a passion for impactful outdoor education.

Requirements

Knowledge of Outward Bound educational approach and programs, ideally working directly with students and staff
Ability to design, implement and supervise training and programs toward learning outcomes
Demonstrated knowledge, sensitivity and cultural fluency to work with diverse individuals and communities
Demonstrated ability to manage and prioritize simultaneous projects
One or more years of supervisory experience, including demonstrated mentorship and coaching skills
Ability to model emotional intelligence, compassion as well as effective conflict resolution with co-workers
Effective communication and organizational skills, as well as strong attention to detail
Demonstrated technical skills in most TC program environments which include canoeing, rock climbing, multi-day backpacking, orienteering, xc skiing
Able to manage program area rock climbing sites (includes piece placement at a consistently used site)
Strong attention to detail and organizational skills
Proficient computer/software skills or ability to learn quickly (Google Suite, Salesforce, etc.)
Maintains a motor vehicle record within OBUSA policies and procedures; ability to drive a 15-passenger vehicle with trailer in all seasons
Ability to work a non-standard, flexible schedule as training and program schedule demands, including rotation of on-call responsibilities
Ability to travel to all VOBS program locations as needed
Ability to work a varied and flexible schedule including weekends
Ability to engage in moderate to vigorous physical activities such as running, swimming, backpacking, rock climbing, canoeing, and cross-country skiing, with or without reasonable accommodations
Capacity to spend extended periods in the field (up to 7 days) for training, field observations, or course instruction as needed.
Ability to lift and move up to 40 pounds regularly and up to 70 pounds occasionally
Capability to sit or stand at a desk or computer for prolonged periods, 50% or more of the time
Must be able to participate in all site and course activities and maintain ample energy, strength and focus to aid students and instructors, with or without reasonable accommodations.
Potential to be on one’s feet some days – sometimes for up to 10+ hours a day, or possibly more in the case of an emergency
Ability to work in various outdoor weather conditions, including inclement weather.
Ability to perform activities such as lifting, crawling, bending, carrying, and pulling, with or without reasonable accommodations

Nice To Haves

Prefer 3-5 years’ experience in outdoor/experiential education, youth development, or similar educational field
Current Water Safety or Swift Water Rescue certification and Wilderness First Responder (WFR) certification or able to obtain upon hire

Responsibilities

Assists in TCC program administration, including pre-program planning and logistics, and managing post-course processes such as evaluations, debriefs and wrap-ups
Collaborates with and supports the TCC PD to ensure program design and delivery aligns with partner goals and adheres to VOBS standards
Collaborates with internal stakeholders - VOBS Program, Safety, Student Services and Partnership—to ensure that program, outreach and enrollment practices are as safe, relevant, inclusive and effective as possible
Serve as Course Director for all program types, including INSIGHT programming and Expeditions; instruct courses as needed
Develop and design curriculum tailored to varying course types, course lengths, group sizes, and partner needs
Support TCC PD in data collection efforts, leveraging insights to guide program development and strengthen partner communication
Utilize software tools (e.g., Egnyte, Salesforce, Flickr) to track and report course and student data effectively
Manage program partner relationships for INSIGHT and Expedition programming, ensuring timely and effective communication - this includes facilitating beginning, middle and end of season check-in’s with INSIGHT partners and pre/post meetings with Expedition partners establish goals and receive feedback
Collaborate with Engagement Coordinator to promote student interest, manage program details, and provide ongoing support throughout the program process, escalating issues to the TCC PD as needed
Coordinate with Student Services to optimize student involvement, including medical screenings and course advising
Ensure partners receive all required enrollment documents (e.g., packing lists, travel directions, medical forms) in alignment with Student Services procedures and in coordination with the Partnership Relationship Manager
Oversee efficient enrollment and engagement processes by reviewing pre- and post-course materials, recommending updates to the TCC PD as appropriate
Represent VOBS by attending and leading events as needed
Promote field staff development through appropriate training, evaluation and supervision, working in concert with the TCC Program Director
Develop and deliver regular staff training tailored to individual, technical, and educational skills
Improve training resources and documentation as directed by TCC PD
Attend professional development opportunities as required
Help drive and maintain a supportive educational environment for partners, staff and students
Foster a positive culture, both in the TC office and in the field
Ensures adherence to VOBS policies and procedures as they relate to course delivery
Elevates concerns to TCC PD or Safety Director as needed
Serves as a primary member of the On-Call and Response team for field communication and emergencies, including evacuations.
Other duties as assigned