Program Manager

ROOF ABOVE INC • Charlotte, NC

5d

About The Position

The Program Manager is responsible for overseeing the case management team and the full-time nurse of SECU The Rise on Clanton; the case management team includes 4 case managers. He/she promotes the mission of Roof Above by maintaining the highest quality of supportive housing and fidelity to the housing first/harm reduction model. The Program Manager supports the clinical team in critical decision-making that involves mental health, medical, and substance use diagnosis in cohesiveness with stable housing. The Program Manager must deal in a positive, respectful, sensitive, and knowledgeable manner with tenants. The Program Manager must be a leader, a strong internal and external communicator, and an effective representative of the program within the community.

Requirements

• Bachelor’s degree in related field or equivalent experience
• Minimum of 5 years’ supervisory and managerial experience
• Proficiency in assisting with government grants and contracts
• Significant experience in supportive housing, homeless service, and/or other affordable/subsidize housing; hands on experience in housing first strongly preferred
• Strong commitment to serving vulnerable populations and to the housing first approach; prior experience implementing housing first programs preferred
• Superior conflict resolution and oral and written communication skills, including presentation skills
• Knowledge of computer software (Microsoft Office) and proficiency using a variety of software applications, including excel and access databases
• Requires a valid driver’s license

Responsibilities

• Ensure a high standard of housing provision and service delivery, with the overall goal of helping each tenant successfully transition to housing and remain stably housed
• Provide leadership which supports, challenges, and inspires staff and tenants
• Provide effective decision-making regarding building, programmatic, staff, and tenant issues
• Provide supervision to SECU The Rise on Clanton staff providing on-site programming support to tenants.
• Foster and maintain a program culture that is aligned with the housing first approach and Roof Above’s mission statement and core values
• Ensure program requirements with grants, contracts, and all Homeless Management Information System (HMIS) are maintained
• Manage fiscal resources well and maintain program records in accordance with a variety of funding and regulatory requirements
• Work with Facilities and Property Management to ensure housing matters are addressed in a timely manner for tenants
• Maintain a strong, positive image for the program and establish effective relationships with community partners and external stakeholders
• Facilitate SECU The Rise on Clanton program team meetings
• Deep commitment to Roof Above core values
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager