Program Manager

Emerald Technologies•Saline, MI

About The Position

The Program Manager is a strategic project-management professional who works on customer projects in a support role. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments that include smaller to mid-size customers. At Emerald Technologies each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits! Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition. At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships. Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.
At least 2 years of related experience in relevant manufacturing industry.
Knowledge of manufacturing, Engineering and Technical Services.
Strong written and verbal communication skills.
Prior experience driving customer account development.
Prior experience in managing customer revenue growth and commercial management/execution.
Proficient computer skills: MS Office (Excel, Word, and PowerPoint).

Responsibilities

Relationship Management: Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services.
Works with site Lead PM to provide revenue forecasting by account.
Customer Experience & Satisfaction: Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication) Provide verbal and written communication to customers to ensure expectations are met.
Tactical Business Execution: Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.
Commercial/Contract Management: Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).