Program Manager
Chameleon Integrated Services•Bethesda, MD
About The Position
This position involves the oversight of ticket-driven support environments, SLA tracking and reporting, coordination across technical tiers (Tier 1–3, engineering, vendors), and experience managing service delivery tied to performance metrics.
Requirements
- Project Management Professional certification
- 12+ years of experience managing IT projects
Responsibilities
- Oversight of ticket-driven support environments
- SLA tracking and reporting
- Coordination across technical tiers (Tier 1–3, engineering, vendors)
- Managing service delivery tied to performance metrics
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
Number of Employees
1-10 employees
