Program Manager

Securitas Security Services•Howell Township, NJ

5d•$75,000 - $79,000•Onsite

About The Position

At Securitas, leadership is about more than managing day‑to‑day operations. It’s about building trust, shaping the client experience, and making an impact that people can see and feel. We’re looking for a Program Manager to oversee operations across multiple client locations in our Global Clients Americas (GCA) division. In this role, you’ll be the key connection between our clients, our teams, and our business—driving service excellence, consistency, and continuous improvement. If you enjoy leading people, solving problems, and owning results, this role gives you the platform to do it on a large scale.

Requirements

Bachelor’s degree or equivalent professional experience
3–5 years of experience in operations, program management, or client‑facing leadership roles
Proven experience leading teams across multi‑site or distributed operations
Strong communication and relationship‑building skills, especially in client‑facing settings
Ability to analyze data, manage budgets, and drive operational improvements
High level of professionalism, sound judgment, and a calm approach under pressure
Willingness and ability to travel up to 25%

Responsibilities

Serve as the primary point of contact for assigned clients, ensuring service delivery meets and exceeds expectations.
Build and maintain strong relationships with client executives and site‑level leaders.
Lead regular client meetings, address issues proactively, and implement solutions that improve satisfaction and retention.
Lead, coach, and support security leaders and officers across multiple locations.
Oversee recruitment, onboarding, and development to build high‑performing, engaged teams.
Conduct performance reviews and regular coaching to drive accountability, growth, and a positive work environment.
Support the preparation and management of budgets for assigned programs and accounts.
Oversee scheduling, payroll, and staffing to ensure cost‑effective, compliant operations.
Ensure adherence to all legal, regulatory, and company standards across your portfolio.
Oversee a card processing center and Global Security Operations Center (GSOC), both located in Freehold.
Provide credential oversight for the badging center, ensuring accurate and timely processing of access credentials.
Lead and staff the team responsible for granting access for Verizon employees and vendors, ensuring proper authorization and alignment with client security policies.
Monitor and support GSOC operations to help ensure timely response, incident coordination, and consistent service delivery.
Partner with cross‑functional teams (HR, Finance, Operations, etc.) to resolve operational challenges.
Identify and implement best practices and process improvements that enhance consistency, efficiency, and quality.
Contribute to company‑wide initiatives that support innovation, operational excellence, and client success.