Program Manager - North Shore Employment Supports

Morgan Memorial Goodwill Industries•Beverly, MA

3d•$63,000 - $73,000•Onsite

About The Position

The Program Manager is responsible for managing and providing short–term/long-term job readiness and placement services to a wide range of individuals with disabilities and other barriers to employment. These services are designed to help them enter the workforce and advance to a level that will support self-sufficiency. The incumbent will have day-to-day responsibility for outreach to community-based organizations for referrals and coordination of services. Oversight responsibility includes participant management, staff supervision, implementing compliance efforts with applicable laws and regulations, and providing direct service.

Requirements

Bachelor’s Degree in Human Services or related field.
2-3 years of experience in vocational services setting in a direct service agency is required.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
Ability to write reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Satisfactory results of all required background checks.

Nice To Haves

Supervisory and administrative experience is preferred.

Responsibilities

Directly supervises staff and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Interviews, hires, trains, and retains employees.
Plans, assigns, and directs work.
Appraises and assures employee performance.
Provides direct case management and job readiness and placement services to program participants.
Designs and implements training programs.
Develops Career Plans, ISP’s (Individual Service Plans) and status assessments.
Attends meetings with referral sources.
Maintains written documentation in ETO pertaining to case management services.
Manages DDS contracts and maintains working relationships.
Oversees and coordinates intakes and referral process for vocational services.
Receives phone calls and other applicable correspondence from referral sources; requests and obtains necessary referral information from referral sources.
Schedules program tours and start dates; performs tours for referred individuals.
Appropriately screens participants for services based on Goodwill and funder regulations and policies.
Determines staff assignment to case; sends letters to participants and referral sources documenting referral and start date.
Conducts program outreach to referral sources, and markets programs to potential referral sources and funding sources.
Tracks and reports program performance vs. goals.
Uses ETO database and other relevant data management tools to track and assure quality data entry and completed participant files.
Runs ETO reports to track measurable outcomes, competitive and supportive job placements, and service delivery reports.
Supervises billing procedures.
Works with staff to ensure correct and timely submission of weekly attendance reports and monthly service delivery reports.
Completes monthly billing paperwork and tracks payment process with referral sources and Goodwill staff.
Liaisons with Accounting Department to disseminate and recollect attendance sheets; works with Accounting Department to ensure correct billing in a timely manner.
Attends and participates in various organizational and departmental meetings.
Performs other duties as assigned.