Program Manager

Millstone Medical•Olive Branch, MS

21h

About The Position

The Program Manager serves as the primary liaison between the company and its customers, ensuring successful execution of customer programs from new program development to operations. This role manages new program transitions, monitors ongoing operational performance, and ensures compliance with FDA, ISO 13485, and other applicable regulatory requirements. The Program Manager partners with internal functions—including Quality, Operations, Supply Chain, and Sales—to deliver outstanding customer satisfaction, operational efficiency, and continuous improvement.

Requirements

Bachelor’s Degree
Strong communication skills – verbal, written, and presentation
Analytical thinking, problem solving, and decision making
Customer service orientation with ability to anticipate client needs
Attention to detail and results orientation
Ability to multi-task and manage competing priorities in a fast-paced environment
Fosters teamwork and builds trust across cross-functional teams

Nice To Haves

3+ years of prior experience preferred

Responsibilities

Act as the primary point of contact for assigned customer accounts, ensuring clear communication and alignment with expectations.
Build and maintain strong, collaborative partnerships to drive long-term satisfaction and business growth.
Lead onboarding and transition activities for new customer programs, ensuring documentation, quality, and regulatory compliance are met.
Coordinate cross-functional project teams to deliver against scope, schedule, and budget.
Monitor ongoing program performance including service levels, turnaround times, and customer KPIs.
Identify risks and proactively resolve issues, escalating as necessary to leadership.
Ensure program activities adhere to FDA, ISO 13485, and customer audit requirements.
Participate in on-site customer quality and ISO audits, support corrective and preventive action planning.
Collaborate with Operations, Engineering, and Quality teams to implement best practices and innovative solutions.
Maintain accurate project documentation, timelines, and status reports.
Provide regular updates to internal leadership and customers on program progress and performance.