Program Manager

Fattmerchant, Inc.•Orlando, FL

54d

About The Position

The Program Manager is responsible for leading/supporting cross functional process improvement, ELT priority projects and initiatives to on-time completion with achievement of stated objectives and within financial budget and scope. The Program Manager will be responsible for program management activities in compliance with Project Management Methodologies and best practices which include implementing project action plans and deliverables, stakeholder analysis, risk management, resource alignment, managing project work plans and teams, developing project communications, tracking project progress, and communicating project status to key project members/stakeholders and performing project post mortems. The type of projects that the PM will be driving/supporting include, but are not limited to, software acquisition/construction, business transformation, enterprise level cross functional process improvement projects, senior leadership sponsored priorities and new Stax organizational improvement projects. The position occasionally requires managing the UAT (User Acceptance Testing) portion of tech based projects. The position will sometimes have responsibilities to work with external vendors and partner with IT in support of project initiatives. This position has an expectation of managing multiple projects simultaneously.

Requirements

Bachelor's degree preferred or equivalent experience
PMP certification required
Strong organizational and interpersonal skills
Strong problem solving and analytical skills
Effective presentation and facilitation skills
Demonstrated understanding and application of management approaches for work direction, motivation, performance management, consultation, including influencing without authority
Excellent verbal and written communication skills
Attention to detail, ability to recognize, prioritize and focus on critical tasks
Strong working knowledge of business systems and departmental processes
Highly motivated and ability to work independently
5 + years project management, or related experience·in financial services, implementations, fintech or payments industry. Payments preferred.

Nice To Haves

Prosci ADKAR Model Certification Preferred

Responsibilities

Perform all project initiation tasks including (Charter, Scope Document, Workplans, etc.).
Works with stakeholders to to properly build base project plans for sprint prioritization
Responsible for securing project funding. (If Applicable)
Identifies key stakeholders, project team members and meeting schedules.
Create overall Project Plans (Schedule, Timelines, Milestones, Communication Plan, etc.).
Creates and executes project work plans and conducts all project changes procedures and approval tasks as appropriate to meet changing needs and requirements.
Identifies resources and assigns individual responsibilities for project support.
Works closely with the Product and IT to ensure technical, business and nonfunctional requirements are properly gathered, understood and presented to stakeholders for approval.
Track projects against timelines, budget, scope, risk and end product expectations.
Partners with our other business units such as IT, activations, customer service, financial ops and payment operations to ensure seamless and on time delivery of projects that span across the enterprise.
Conduct project team meetings and hold the team accountable for objectives, communicate objectives and ensure completion of deliverables, tasks etc.
Project Communication, regular report outs based on documented comms plans
Collaborates with transformation team members, sponsors and/or leadership to remove barriers and plan for implementation of new SOPs, processes or system enhancements.
Reviews deliverables prepared by team members prior to implementing.
Effectively applies project methodology and enforces project standards.
Prepares for engagement reviews and quality assurance procedures.
Minimizes exposure and risk on projects and raises issues for resolution when appropriate.
Ensures all project team members are on schedule and ensures appropriate and timely information to all relevant parties regarding project status.
Develops and maintains effective working relationships with key internal business partners including all levels of company management as well as personnel from multiple cross-functional departments.
Perform audits, identify trends, determine impacts and implement change.
Evaluate project risks, issues, dependencies and required business decisions which are critical to achieving project goals and timely implementation.
Performs all project close out activities (lessons learned, budget closures, business transitions etc.). Ensures project documents are complete, current and stored appropriately.
Demonstrates and applies broad knowledge of business acumen, practices & procedures.
Participates in continuous improvement and/or Business Transformation initiatives to streamline or improve project processes and delivery for the business.