Program Manager

Mood Media•Fishers, IN

20d•Remote

About The Position

Mood Media is the world’s leading experiential media company, optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide. With the most comprehensive suite of fully integrated solutions, Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500,000 customer locations in over 140 countries, Mood reaches 165 million+ consumers each day. As the Program Manager, you will play a critical role in creating tools as well as tracking progress for all new pre and post-sales RMN and RMP onboardings across the cross-functional teams of Mood and ISM. You will oversee both domestic and international initiatives to successfully deliver client solutions and initiate revenue flow. This is a remote role that requires a highly organized leader who can bridge the gap between technical development, product roadmaps, and daily operations.

Requirements

Ability to learn, retain and communicate highly technical information in a fast-paced environment.
Experience working in Retail Media.
Exceptional communication skills (both written and verbal).
Ability to multitask efficiently.
Effective working both independently and in a team environment.

Nice To Haves

PMP Certification preferred, but not required

Responsibilities

Track progress for all new pre and post-sales RMN and RMP onboardings across cross-functional teams.
Ensure infrastructure rollout plan identifies with ISM requirements for monetization including device type, integration plan, data alignment, etc.
Facilitate launch readiness reviews, define go-live criteria especially for staggered deployments, and ensure post-launch validation occurs.
Manage cross-functional risks, dependencies, and escalation paths that impact launch and continued success.
Coordinate technical development via Mood and ISM development teams to ensure milestones align with retailer launch targets and AOP timed revenue goals.
Manage RMP product roadmap and integration documentation.
Coordinate necessary product development efforts between external partners and the ISM product team.
Gather all data and assets needed for impression building per retail media network.
Work alongside the ISM data team, Third Party Partners, Adops, and RMN Playbook team to ensure expedient and accurate calculations for go-live.
Gather information for retailer advertising inventory as needed for sales/marketing collateral, SSP onboarding, and internal operational support teams.
Prepare appropriate Mood operations for the handoff support of ISM sites including technical stakeholders and operational stakeholders.
Transition support roles from the ISM development team to Mood operations.
Provide executive-level reporting and stakeholder communication.
Assist with RFP submissions as needed.
Other duties as assigned.