Program Manager (6014-1)

Tri-Force Consulting Services, Inc. • New York, NY

14h • Hybrid

About The Position

The Program Manager will work closely and collaboratively with the department's leadership team to develop, track/monitor, and implement transformational initiatives. This role involves identifying areas for IT process improvement, developing strategies to address them, and resolving operational bottlenecks. The Program Manager will spearhead efforts to improve operational efficiency by formalizing and streamlining procedures and business processes, conducting process reviews, SOP reviews, risk profiles, and SLAS. Responsibilities also include assisting in due diligence and operational reviews, formulating recommendations on process improvement initiatives, and preparing/presenting business cases, findings, benefits, and recommendations. The candidate will compile and track departmental priorities, assist staff in developing work plans, monitor and report on key initiatives, and escalate issues to leadership. A history of hands-on involvement in large programs involving IT project work is required, along with assisting in the design and implementation of disciplined scorecards for productivity, service levels, quality, risk levels, and transaction costs. Change management experience is also necessary.

Requirements

• Minimum 10 years of business experience.
• LEAN certification / Six Sigma training or comparable required.
• Professional communication skills and proven leadership capabilities.
• Demonstrated analytical capabilities and quantitative skills.
• Demonstrated ability to work collaboratively with a wide variety of stakeholders across all levels of a large organization.
• Experience with project management and work plan development.
• Excellent written, verbal, and digital communication skills, as well as interpersonal skills.
• Demonstrated ability to work in a high-profile, high-pressure environment effectively.
• Excellent organizational, facilitation, and presentation skills.
• Highly proficient in Microsoft Excel, Word, PowerPoint, Project and Visio.
• Prior experience with translating business needs to functional requirement specifications for technology.
• AI Prompting and Agent creation experience.

Nice To Haves

• MBA preferred.
• Prior experience in government agency is a plus.

Responsibilities

• Work closely and collaboratively with the department's leadership team to develop, track/monitor, and implement transformational initiatives.
• Identify areas for IT process improvement and develop strategies to address them while also resolving operational bottlenecks as they arise.
• Spearhead efforts to improve the operational efficiency of the department, including formalizing and streamlining procedures and business processes.
• Conduct process reviews, SOP reviews, risk profiles, and SLAS to help identify risk and opportunities across core business processes.
• Assist in the due diligence, and operational reviews in the departments and formulate recommendations on process improvement initiatives.
• Prepare and present business cases, findings, benefits and recommendations in various formats and at various levels regarding business units in need of transformation or BPM.
• Compile and track departmental priorities, assist department staff in developing work plans, monitor and report on key initiatives, and escalate issues to leadership as appropriate.
• Assist with the design and implementation of disciplined score cards in areas needing including productivity, service levels, quality, risk levels, and transaction costs.
• Manage change initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior