Program Manager

CHERRY STREET MISSION MINISTRIES•Toledo, OH

40d

About The Position

The Program Manager is responsible for development, training, implementation, and ongoing evaluation of Cherry Street Mission’s programming to eradicate poverty and homelessness. This position provides direct supervision of Community Resource Navigators and ensures they have the appropriate training and support to manage caseloads with professionalism and dignity. Equal employment opportunity/Affirmative Action employer

Requirements

Bachelor's Degree in Health & Human Services
Passion for discipleship of others and for demonstrated personal life of faith
Excellent organizational and administrative skills and an orientation toward detail and follow-up
Exhibits flexibility, open-mindedness, and positive adaption to change
Ability to work with people from diverse backgrounds
Knowledgeable of community resources and displays ability to collaborate well with external agencies
Apply problem solving skills that lead to appropriate outcomes
Respect’s individuals’ rights, honor self-determination and dignity of all people
Excellent written and verbal communication, including active listening skills
Responds positively to feedback with willingness to improve (coachable)
Proficiency with Microsoft Office (Word, Excel, Power Point, Outlook) and Electronic Health Records
Driver's License Required
Mental Health First Aid Certified or completed within the first year of employment
CPR Certified or completed within the first year of employment
Suicide Prevention Training or completed within the first year of employment
Trauma- Informed Care Training or completed within the first year of employment
As a condition of employment, each team member is required to agree to the Cherry Street Mission Ministries Statement of Faith.

Nice To Haves

Master of Social Work (MSW) Preferred
Experience supervising/managing other employees

Responsibilities

Manage Community Resource Navigators (CRN); interviewing, scheduling, coaching and accountability, performance evaluations; facilitate weekly team meetings
Provide support for staff and guests as needed in problem solving, conflict resolution, etc.
Closely oversee CRN caseloads and assign new guests following equitable processes
Provide oversight for CSM programming with alignment to industry best practices, including assessment of effectiveness and adjustments as needed
Oversee program data collection, software and related personnel
Monitor and evaluate performance metrics and adjust program model to address opportunities and concerns
Develop standard operating procedures (SOP) for programming, ensure the ongoing adherence for quality service delivery
Implement ongoing process for Guest feedback and ensure input leads to program improvements
Develop and maintain collaborative relationships within the community by attending coalition meetings and building resource network
Participate in Manager On Call rotation
Monitor and execute budget for program staff and guest programming funds
Collaborate with other departments for organizational projects and initiatives
Assist with holiday and special event planning and implementation
Christ-centered – Christ is at the center of all I do and think. My decisions and actions are driven by Christ’s love for me, my submission to His teachings, and my desire to live and walk in His Way.
Relational – Second to Christ, is my desire to love the people around me. People are not problems but are representations of the image of Christ in them. I get to help them see that.
Innovative – God is The Creator, and we are made in His image: that means WE are creative! Many times we must get creative to figure out the complexities of people’s lives to help them move forward or systems that need to be developed. We can do that because of the image we carry.
Solution oriented – God is abundant, and all the answers and resources are there. We get excited by implementing systems and taking action to improve the situation.
Gritty – We tenaciously get the job done. We display passion and perseverance to make our way toward our goal of eradicating poverty physically, mentally and spiritually for each person.