Program Manager Office of Culture and Inclusion

Hospital for Special Surgery•New York, NY

1d•$72,000 - $109,500•Onsite

About The Position

The Program Manager, Office of Culture and Inclusion (OCI) will track participation/completion data and support the development and maintenance of educational resources and content. This role provides operational support for Employee Resource Groups (ERGs), including governance documentation, calendars, program tracking tools, and event logistics aligned with institutional requirements. The Program Manager will facilitate communication between ERG leaders and OCI to support alignment with enterprise priorities. They will support workforce engagement and culture assessment efforts, compiling participation, engagement, and other program metrics into summary reports for leadership. This role will help evaluate program effectiveness and identify opportunities for continuous improvement, maintaining data systems used to monitor trends. Additionally, the Program Manager will support supplier access initiatives in collaboration with Supply Chain/procurement teams, including vendor databases, outreach coordination, and reporting. They will partner with Marketing & Communications and Internal Communications to promote OCI initiatives and maintain internal webpages/shared resources. The role also supports enterprise culture initiatives such as Unity Week and heritage celebrations. Finally, the Program Manager will serve as a responsive operational resource for staff and physician stakeholders navigating culture/inclusion-related programming and conduct ongoing scanning of best practices, trends, and emerging issues.

Requirements

Track participation/completion data
Support development/maintenance of educational resources and content
Provide operational support for Employee Resource Groups (ERGs)
Facilitate communication between ERG leaders and OCI
Support workforce engagement and culture assessment efforts
Compile participation, engagement, and other program metrics into summary reports
Evaluate program effectiveness and identify opportunities for continuous improvement
Maintain data systems used to monitor trends
Support supplier access initiatives
Partner with Marketing & Communications and Internal Communications
Promote OCI initiatives
Maintain internal webpages/shared resources
Support enterprise culture initiatives
Serve as a responsive operational resource for staff and physician stakeholders
Conduct ongoing scanning of best practices, trends, and emerging issues

Responsibilities

Track participation/completion data and support development/maintenance of educational resources and content.
Provide operational support for Employee Resource Groups (ERGs), including governance documentation, calendars, program tracking tools, and event logistics aligned with institutional requirements.
Facilitate communication between ERG leaders and OCI to support alignment with enterprise priorities.
Support workforce engagement and culture assessment efforts; compile participation, engagement, and other program metrics into summary reports for leadership.
Help evaluate program effectiveness and identify opportunities for continuous improvement; maintain data systems used to monitor trends.
Support supplier access initiatives in collaboration with Supply Chain/procurement teams, including vendor databases, outreach coordination, and reporting.
Partner with Marketing & Communications and Internal Communications to promote OCI initiatives via announcements, newsletters, and program updates; maintain internal webpages/shared resources as appropriate.
Support enterprise culture initiatives such as Unity Week and heritage celebrations, including planning, logistics, and post-event synthesis.
Serve as a responsive operational resource for staff and physician stakeholders navigating culture/inclusion-related programming, processes, and enterprise resources.
Conduct ongoing scanning of best practices, trends, and emerging issues; recommend practical enhancements to strengthen impact and execution.