Program Manager

Lincoln Property Company•Charlotte, NC

10h•Onsite

About The Position

This position is responsible for the successful implementation of platform programs to key account teams. In addition to implementation, the Program Manager is responsible for day-to-day oversight of programs, software tools and reporting. The role involves the implementation and development of best practices across all lines of business, storm reporting duties, and a forward-thinking, proactive approach to ensuring account success.

Requirements

Experience and functional knowledge of facilities management and commercial real estate.
End-to-end program management experience.
Experience with spreadsheets, databases, and graphical presentations.
Previous database management experience; ability to audit large data sets with accuracy and speed.
Must be a service-oriented team player with a proactive mindset.
Attention to detail for creating client facing reports and interfaces.
Demonstrates advanced knowledge of desktop applications, database concepts, and report writing skills.
Proven record of providing excellent internal and external customer service.
Ability to handle multiple and changing priorities; strong organizational skills.
Excellent verbal and written communication skills.

Nice To Haves

Bachelor’s degree or equivalent combination of education and experience preferred.
Five years' experience in a related field preferred.
Process improvement experience preferred.

Responsibilities

Coordinates and oversees process development and documentation of platform and account-specific management routines as needed.
Coordinates and oversees implementation and adoption of corporate and account-specific process changes.
Coordinates and oversees implementation and development of best practices across all lines of business.
Takes a forward-thinking and proactive approach to drive account success, anticipating potential challenges and opportunities to enhance client satisfaction.
Manages internal deliverables and process management to ensure effective execution and alignment with organizational goals.
Manages RFP response collection and presentation/project management to ensure timely and effective responses.
Leads the use and growth of the CMMS system, including managing development projects, conducting UAT testing, and coordinating change requests from field/client.
Facilitates training for CMMS users to maximize system utilization and efficiency.
Manages storm reporting responsibilities to ensure timely and accurate communication and response, contributing to overall risk management and client support.
Acts as a liaison between the CMMS Development Team, and on-account COE teams, fostering collaboration and ensuring alignment.
Leads the implementation of application/system changes, ensuring they are integrated smoothly and effectively.
Redefines business processes to align with chosen packaged systems, continuously seeking opportunities for improvement.
Will manage 2-3 direct reports.
Performs additional responsibilities as assigned by Platform Leadership and/or Account Leadership.