Program Manager, Project Phoenix

Mspark, LLC • Remote (United States), GA

10d

About The Position

Project Phoenix is Mspark's new business operating system, a company-wide transformation impacting go-to-market strategies, technology and systems operations, and daily operations. This Program Manager role is central to this effort, acting as the connective tissue across three key workstreams: Running the Business, Strategy and Planning, and Execution and Operations. The goal is to ensure the program progresses as a unified effort. Within Strategy and Planning, the program is built upon three foundational initiatives, referred to as 'Nirvana stages,' which will establish the future-state systems and operating foundation for Mspark. These include the Rippling/Concur replacement, Sage/Maestro replacement, and Dynamics replacement. This role will operate at both the strategic level, partnering with workstream owners, and the initiative level, directly collaborating with the owners of each Nirvana stage to ensure their progress, sequencing, and coordination.
This is a new position reporting directly to the CEO for the duration of Project Phoenix. It requires an individual with strong ownership capabilities at the intersection of planning, people, and communication. The role has significant growth potential, with the possibility of evolving into a Chief of Staff position beyond the life of Project Phoenix, depending on the role's and company's development.

Requirements

• Proven experience leading complex, cross-functional programs or projects, ideally through significant organizational change.
• Ability to connect authentically with people at all organizational levels, building trust to obtain direct information.
• Clear, direct communication, especially when addressing challenges or issues, surfacing problems early and plainly.
• Willingness to engage directly with any part of the organization or any issue the program touches, rather than avoiding difficulties.
• Ability to maintain focus on the overall transformation's big picture, linking individual workstream and Nirvana-stage decisions to program objectives.
• Comfort operating closely with executive leadership, capable of synthesizing ambiguous, fast-moving information into clear plans and communications.
• Strong project management fundamentals (planning, sequencing, risk management, status reporting), adaptable to different methodologies.
• Excellent written and verbal communication skills, adaptable for various audiences.
• Discretion and sound judgment, given regular visibility into sensitive, non-public information.
• A bias toward action and follow-through, with the ability to hold senior stakeholders accountable for commitments.

Nice To Haves

• Experience with technology, systems implementations, or business transformation programs.

Responsibilities

• Own overall program planning for Project Phoenix, including building and maintaining the master timeline, milestones, and dependencies across all three workstreams and the three Nirvana stages within Strategy and Planning.
• Partner directly with each workstream owner (Running the Business, Strategy and Planning, and Execution and Operations) to track progress, surface risks early, and ensure decisions are made promptly.
• Partner directly with the owners of each Nirvana stage (Rippling/Concur replacement, Sage/Maestro replacement, and Dynamics replacement) to track initiative-level progress and ensure these foundational efforts are coordinated with each other and the broader Strategy and Planning workstream.
• Identify intersections and dependencies between workstreams or Nirvana stages and proactively resolve conflicts before they impact execution.
• Establish and maintain a consistent operating cadence for Phoenix, including status reporting, leadership check-ins, and decision logs, to provide the CEO and workstream owners with an accurate and up-to-date program status.
• Oversee company-wide communications regarding Phoenix, ensuring updates are clear, consistent, and delivered regularly across all organizational levels.
• Act as a trusted representative of the CEO for Phoenix, conveying the CEO's priorities in meetings and flagging issues requiring the CEO's direct attention.
• Assist in translating high-level strategic direction into concrete plans with defined owners and deadlines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed