Program Manager

InfraServices • Wanamingo, MN

28d

About The Position

Advance your career with us and be part of a mission-driven team delivering critical telecommunications and recovery solutions.
At InfraServices, we’re more than a services provider — we’re innovators, problem-solvers, and collaborators. Our culture is built on a foundation of safety first, guided by a customer-focused philosophy, and defined by excellence and integrity.
Here, every voice is heard, fresh ideas are celebrated, and exceptional talent is valued. We’re committed to building an employee experience rooted in trust, respect, continuous learning, and growth opportunities. Whether you’re building cutting-edge infrastructure, supporting field operations, or driving business development, you’ll play a vital role in upholding our core values and delivering on our business objectives.

Job Summary: This position is responsible for developing and monitoring internal processes to ensure continuity and consistency between customer requirements and Company procedures.

Requirements

• Bachelor’s degree in relevant field from a four-year college or university
• Five years’ experience in the wireless telecommunications industry
• Computer and Microsoft Office proficiency
• Working knowledge of standards and regulations in the tower industry
• Highly organized and detail oriented
• Strong verbal and written communication skills
• Ability to work independently and as a member of various teams
• Ability to multi-task and work in a fast-paced environment under strict deadlines
• Ability to think analytically, apply sound judgement, and solve problems
• Ability to lead, teach, train, and motivate staff
• Must be able to pass pre-employment screening that includes background and drug testing
• Must have a valid driver’s license and a driving record that meets Company requirements
• Must be able to sit at a desk for 6-8 hours per day
• Must be able to work on a computer for 6-8 hours per day
• May be required to work long and unpredictable hours

Nice To Haves

• Two years’ experience in a program management role preferred
• Extensive knowledge and expertise in project management methodologies and tools

Responsibilities

• Develop internal process flows to ensure requirements are being followed and to provide consistency throughout the Company
• Monitor process flows to confirm that procedures are being followed on a daily basis
• Interpret customer contracts to gain a solid understanding of customer expectations
• Provide internal training to Project Managers, Construction Managers, and Operations Managers
• Identify process and necessary system improvements, make recommendations, and implement quality control procedures
• Develop program strategies that support various Company project plans
• Partner with senior leadership to identify and prioritize opportunities for utilizing IT to achieve Company goals
• Analyze trends, training records, statistics, program evaluations, and best practice data to continuously improve program offerings
• Other duties as assigned
• Carries out supervisory duties in accordance with the Company’s objectives, policies, and applicable laws.
• Responsibilities may include, but are not limited to, planning, assigning, and directing work, interviewing, hiring, training, evaluating performance, rewarding and disciplining employees, addressing employee concerns, and partnering with Human Resources to resolve escalated employee matters.

Benefits

• Medical, Dental, & Vision Benefits: We've got your health covered.
• Short- & Long-Term Disability Benefits: Protection when you need it most.
• Company Paid Basic Life Insurance: Additional voluntary benefits are available.
• Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
• Flexible Spending Accounts: Manage your finances with flexibility.
• Employee Assistance Program (EAP): Support when life throws challenges your way.
• 401(K) with Company match: Building your financial future with us.
• Paid Time Off, Paid Sick Time, & Company Holidays: Achieving that work-life balance.
• Paid Parental Leave: Supporting your family is our priority.
• Employee Referral Program: Share the opportunities and reap the rewards.
• Company Discount Program: Enjoy savings on everyday expenses.
• Legal Assistance: Affordable legal support for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees