Program Manager

The Atlas Group•Wichita, KS

21d

About The Position

Responsible to acts as the focal point for customers of Atlas. Interacts with customers to provide information in response to inquiries about products and services, handling and resolving complaints in a timely manner with courtesy and professionalism. Develops a communication plan for assigned programs and ensures functional support to each plan by performing the following duties.

Requirements

College or High school degree and two years’ related experience and/or training; or equivalent combination of education and experience
Previous experience in production environment required
MRP or ERP system experience required
Aviation background preferred

Nice To Haves

3+ years of Customer Service or Program Management experience preferred
MRP or ERP system experience beneficial
Machine shop understanding a plus
Aviation background preferred

Responsibilities

Communicates and work with customers with regard to schedule changes, ECO requests, requirements and schedules, customer tracking requirements updates including POISR, Boots, FLT, Open Order Reports, 45 Report, and recovery schedules.
Maintains a positive and professional working relationship with all buyers and customers.
Ensures internal and external issues are rectified in a timely manner.
Monitors purchase orders placed within the company for special need items, customer provided tooling, expedite charges, non-recurring engineering fees, and tooling charges.
Receives and validates customer provided purchase orders and change orders.
Communicates customer feedback to PMC internal customers to include priorities, quality, delivery, and Engineering Change Requests (ECR’s).
Updates and monitors customer delivery schedule status daily using the Expedite Report and communicates any problems with the appropriate departments and or customers.
Supports Andon Walks.
Reviews and works obsolete inventory and material as necessary.
Prepares data for and attends required meetings.
Monitors customer provided forecast.
Accomplishes daily tasks with quality work, discipline, and a sense of urgency.
Assists with project controls including budgeting/cost tracking, scheduling, and forecasting.
Coordinates with Supply Chain to ensure outside sourcing and processing support delivery schedule.
Coordinates RMA’s and ensures a timely resolution.
Ensures written and oral communications are professional.
Makes recommendations to improve processes.
Coordinates with other departments as the need arises.