Program Manager

Community Service Board of Middle Georgia - PEO, Ltd.•Dublin, GA

18d•Onsite

About The Position

The Community Service Board of Middle Georgia is dedicated to providing those we serve with quality innovative behavioral healthcare in a recovery-based environment. CSB of Middle Georgia is recognized as a state leader in comprehensive behavioral healthcare providing integrated cost-effective services. CSB of Middle Georgia is located in Dublin, Georgia, and the agency currently serves residents of Bleckley, Dodge, Johnson, Laurens, Montgomery, Pulaski, Telfair, Treutlen, Wheeler, and Wilcox counties in Georgia; and in our Ogeechee Behavioral Health Division, serving residents of Burke, Emanuel, Glascock, Jefferson, Jenkins, and Screven counties in Georgia. We value Quality, Professionalism, Person-Centered, Recovery, Teamwork, Improvement, Accountability, Management of Practicing Information, Wellness, and Financial Stability. The Community Service Board of Middle Georgia is seeking a qualified individual to serve as our next IC3 Program Manager! The selected candidate will be a professional leader who has strong communication skills and provides exceptional customer service. This is a high-intensity environment and requires superior organizational skills, the ability to multi-task and prioritize daily activities. This position reports to the Deputy Director of Clinical Operations.

Requirements

Bachelor’s degree in psychology, social work, or a related field
Minimum of two years clinical intervention experience in servicing youth with SED or emerging adults with a mental health diagnosis
Valid Georgia Driver’s License
Effective verbal and written communication skills
Strong interpersonal skills and the ability to work effectively with diverse communities
Ability to work independently and in collaboration with others
Experience with Microsoft 365 Office Products
Ability to organize, prioritize and meet deadlines accordingly

Nice To Haves

Master’s degree in psychology, social work, or a related field OR equivalent combination of education and experience
3+ years of clinical intervention experience in servicing youth with SED or emerging adults with a mental health diagnosis
Previous experience with direct care coordination

Responsibilities

Oversee coordination of Wrap Supervisors and Peer staff, conducting biweekly coordination meetings
Review and approve weekly schedules for Wrap Supervisors and Peers, ensuring coverage of required services and alignment with program expectations
Monitor staff caseload distribution weekly, maintaining equitable assignment levels within allotted variance across staff
Ensure Wrap Supervisors and Peer Supervisor conduct required supervisions/IPRs with staff monthly, verified through documentation audits and reviews
Track and review supervision notes and staff activity logs weekly, ensuring completion and compliance with documentation standards through reports and meeting with supervisors
Coordinate communication between Wrap Supervisors, Peers, and leadership by responding to and always relaying critical updates
Monitor program workflow and service coordination, ensuring client services are delivered as scheduled, with delays addressed within allotted deadline
Conduct monthly coordination audits of team performance, identifying gaps and implementing corrective action plans
Facilitate monthly team meetings with Wrap Supervisors and Peers, documenting action items and achieving completion of assigned tasks by the next meeting
Collaborate with compliance and UM team weekly to ensure all coordinated services meet compliance standards
Escalate operational, auth, or staffing issues through the chain of command immediately with documented follow-up until resolution
Support Wrap Supervisors in addressing performance concerns, ensuring identified issues have documented coaching or corrective action when needed
Monitor staff productivity metrics (contacts, services, documentation), ensuring staff meet established productivity benchmarks monthly
Coordinate onboarding and ongoing support for Wrap Supervisors and Peers, ensuring completion of required onboarding tasks within deadline
Provide or coordinate training sessions annually for Wrap Supervisors and Peers, ensuring staff participation
Maintain centralized tracking of team performance, schedules, and outcomes, updating data weekly
Serve as the primary liaison between Wrap teams and upper-leadership, providing monthly summary reports on coordination effectiveness, staffing, and service delivery
Identify systemic coordination challenges monthly and implement process improvement measures when necessary
Ensure adherence to agency policies and protocols across all coordinated staff, achieving compliance in quarterly reviews
All other duties as assigned