Program Manager

Housing Works • New York, NY

13d • $28 - $31

About The Position

The Program Manager is responsible for general oversight of service delivery to clients of the CCR program within the Prevention and Care Department across sites in Manhattan (Westside Health Center). The Program Manager will oversee the day-to-day operations of the program in Manhattan, including service coordination between all Manhattan-based staff and routinely review staff caseloads. Leads, with support from the Program Director, all quality activities for Manhattan based services; and supervises the Care Coordinators, Patient Navigators, and the Outreach Specialists in Manhattan. The role reports to the Program Director. This position works collaboratively with a care team that includes the medical provider, client navigators, outreach staff/peers, nurse coordinator, and additional support and administrative staff. Utilizing a multidisciplinary care team approach in a primary care and community setting, team members work with a complex population that includes people who use drugs, people experiencing housing instability/homelessness, people with mental health issues, and others experiencing the effects of social and structural determinants of health. In addition to primary care, this position will collaborate with other Housing Works programs such as Youth and Prevention Services, OASAS Substance Use Treatment, and OMH Mental Health Care.

Requirements

• College degree required
• Experience with program management.
• Knowledge and experience with the dually diagnosed community of HIV/AIDS and mental illness.
• Knowledge and experience with state and local policies of NYC affecting persons living with mental illness, HIV/AIDS.
• Some Experience in program planning and program operations.
• Experience working with homeless populations and active substance users.
• Ability to supervise, manage and provide leadership to all staff members and trainees
• Demonstrated ability to work effectively independently, manage a team, and collaborate across departments, required
• Excellent written and verbal communication skills, required
• Strong managerial skills including communication, motivating employees, problem solving, and progressive discipline
• Commitment to maintaining the highest levels of confidentiality
• Demonstrated ability to build the trust and respect of patients, staff, colleagues, external contacts, and other Housing Works members
• Sensitivity to needs of culturally and linguistically diverse patient and employee population
• Demonstrated ability to meet or exceed the Service Excellence Standards of Housing Works
• Willingness and ability to work some evenings and weekends, as needed
• Demonstrated ability to utilize electronic medical records (EMRs)

Responsibilities

• Responsible for monitoring the service-based aspects of the contract.
• Provide supervision to the department staff, including Navigators and Outreach Workers.
• Reviews/approves assessments, reassessments, care plans, PCSMs, self-management assessments, and case conferences.
• Monitors programs’ enrollment and discharge trends to ensure retention and quality.
• Maintains staff scheduling to ensure adequate program coverage at all times.
• Collaborate with key stakeholders at each site, including leadership clinic staff, program staff to ensure effective communication and service delivery
• Ensure all client records are maintained in accordance with all state and federal laws, rules and regulations.
• Participates in the development and execution of Quality Improvement Initiatives in collaboration with the department and QI Team.
• Ensure high-quality client experience by ensuring all client care is coordinated across Housing Works programs and addressing client issues and barriers to care as necessary
• Other functions that may be required with this position include:
• Other duties that support programmatic goals as needed
• Participation in Housing Works supported advocacy events

Benefits

• We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level