Program Manager - Military OneSource

QTC Management, Inc.•San Antonio, TX

18h•$175,000 - $240,000

About The Position

Leidos QTC Health Services is seeking a Program Manager to lead our Military OneSource Task 6 Non-Medical Counseling (NMC) Program. In this role, you will serve as our primary executive representative to Leidos and provide strategic direction and operational oversight across all functions needed to deliver high-quality, compliant, participant-centered non-medical counseling services.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, Behavioral Health, Public Health, or a related field (master’s degree preferred)
Minimum of 14+ years relevant practical experience

Nice To Haves

Demonstrated experience leading complex healthcare operations, behavioral health programs, or government service delivery programs
Experience leading cross-functional teams across operations, quality, compliance, finance, technology, reporting, and other shared services
Working knowledge of healthcare credentialing, quality management, operational performance measurement, and healthcare regulatory requirements
Experience supporting federal government contracts and working with prime contractors and government customers
Proven ability to lead executive stakeholder engagement, contract execution, strategic planning, and organizational change
Excellent leadership, communication, financial management, analytical, and organizational skills

Responsibilities

Provide overall leadership, direction, and accountability for execution of the Task 6 Non-Medical Counseling Program
Provide executive oversight of all operational, administrative, provider network, quality, technology, reporting, and financial activities supporting contract performance
Establish program governance, operational priorities, implementation strategies, and execution plans supporting successful contract delivery
Ensure program execution aligns with contractual requirements, operational objectives, quality standards, and Leidos program governance
Foster a culture of operational excellence, accountability, collaboration, innovation, and continuous improvement
Serve as LQTC’s executive point of contact for Leidos Program Management regarding Task 6 execution and performance
Build and maintain strong working relationships with Leidos leadership and key program stakeholders
Lead executive-level program reviews, operational readiness meetings, performance reviews, and strategic planning sessions
Provide executive briefings, operational updates, risk assessments, and performance reporting to senior leadership
Ensure timely communication of program status, emerging risks, operational challenges, and recommended mitigation strategies
Establish governance processes supporting integrated execution across recruiting, credentialing, onboarding, provider operations, training, quality, finance, reporting, information technology, and operational support functions
Ensure effective coordination between internal departments and Leidos-managed workstreams
Oversee development and execution of integrated implementation plans, readiness milestones, operational schedules, and governance reporting
Direct cross-functional collaboration to ensure operational consistency, efficient decision-making, and successful program execution
Monitor overall program health through operational metrics, milestone achievement, and performance dashboards
Partner with Clinical Operations for provider recruitment, onboarding, credentialing, licensure verification, training, security compliance, technology readiness, activation, and operational deployment
Coordinate sufficient provider capacity to support contractual access, geographic coverage, participant demand, and operational requirements
Monitor provider readiness across implementation phases and geographic markets while proactively addressing capacity risks
Ensure providers satisfy all readiness requirements prior to participant assignment, including credentialing, security, training, system access, documentation, and availability
Establish and oversee the program quality management framework supporting compliance with contractual obligations, quality standards, participant confidentiality, documentation requirements, and applicable regulatory requirements
Ensure operational readiness to meet or exceed contractual Service Level Agreements and Key Performance Indicators
Lead provider performance improvement initiatives, corrective action planning, root cause analyses, and quality assurance activities
Support proactive identification, assessment, mitigation, and resolution of operational, contractual, financial, clinical, technology, staffing, and implementation risks
Maintain oversight of program risks, dependencies, assumptions, and operational issues
Lead decision-making regarding program priorities, resource allocation, and issue resolution
Coordinate organizational responses to contractual changes, operational challenges, and evolving customer requirements
Ensure timely escalation of issues requiring executive leadership or customer engagement
Validate reporting methodologies, data integrity, operational metrics, and performance analyses supporting contractual reporting requirements
Monitor program trends and operational performance against contractual expectations
Utilize data analytics to support strategic planning, operational improvement, resource optimization, and executive decision-making
Ensure reporting processes are accurate, timely, traceable, and supported by validated source data
Provide executive oversight of contract financial performance, provider payment operations, invoice support, budget management, forecasting, reconciliation, and resource utilization
Ensure operational processes support accurate provider payment, financial accountability, and contractual compliance
Monitor financial performance against program objectives while balancing operational effectiveness and fiscal responsibility
Collaborate with finance leadership to support contract profitability, forecasting, and operational planning
Develop and execute strategic initiatives supporting operational maturity, provider network optimization, technology improvements, reporting enhancements, and participant experience
Champion innovation and best practices to improve program quality, operational efficiency, and service delivery
Lead lessons learned activities and implement process improvements supporting long-term contract success
Promote organizational readiness to support future program growth, evolving customer requirements, and continuous operational excellence
Lead and develop multidisciplinary teams supporting provider operations, credentialing, recruiting, quality, reporting, finance, and program administration
Establish performance expectations, accountability measures, and professional development opportunities
Foster collaboration across internal departments and external partners
Build a culture focused on customer service, operational excellence, compliance, quality, and mission success