Program Manager | DDS

Gandara Center•Springfield, MA

9h•Onsite

About The Position

This position provides leadership for the DDS Program, establishing open communication, support, and accountability among workers and consumers. The Program Manager is accountable to the DDS Program Director and actively promotes the philosophy of the DDS Program with a high level of commitment. Gandara offers career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration, providing tools and resources for career growth and opportunities to transition skills and experience to meet the organization's mission. The role supports the community served and encourages joining the Gandara team.

Requirements

Must have a master’s degree in social work, psychology, counseling, or related field.
Must have a minimum of three years of experience working with mentally ill.
Must have two years of supervisory experience.
Must have valid driver’s license
Must meet Agency requirements for driving history records.

Nice To Haves

Must be bilingual
Must have availability of an automobile to transport clients or perform other supportive services as necessary

Responsibilities

To be accountable for the quality and quantity of all services provided by the program.
To hire, terminate, promote, evaluate and discipline staff as needed.
To schedule and coordinate program activities with staff.
To promote the right of people with mental retardation to exercise choice and to make meaningful decisions in their lives.
To respect the dignity of each individual through vigorous promotion of the human and civil rights which, in part, strives to keep people free from abuse or neglect.
To ensure that adequate services and flexible resources are non-intrusive, cost effective and provided by qualified, trained personnel to meet individual needs and preferences.
To empower individuals and their families to speak out for themselves and others, initiate ideas, have choices and make decisions about needed supports.
To provide entry to services through a single, local and familiar community setting.
To operate according to approved management practices.
Screen all referrals to the program.
To be responsible to see that client records are kept accurate and up to date.
To conduct meetings with staff for administrative and clinical purposes.
To be available to implement job functions both in and out of the Center as well as to respond to crisis that may occur with a client at any time while in our care.
To devise treatment plans (PSTP/ISP), review them quarterly, and supervise staff implementation of plans.
To perform assessment on all referred/admitted consumers to programs.
To supervises all operations/client care provided by the clinical staff of the program.
To manage client’s clinical services; overall management of treatment planning process.
To assure adherence to program treatment philosophy.
To develop accountability systems for staff and clients.
To deliver services to any client in the program in the event that the assigned staff is unavailable.
To develop strong, supportive relationships with consumers.
To provide for crisis intervention.
To provide for client and staff care and safety, and adheres to all safety measures.
To adhere to program and agency policies and procedures.
To oversee the supervision and training of all program staff.
To perform other duties as assigned by the Director of Adult Residential Services.
To be responsible for developing, coordinating and implementing program quality management and improvement plan.
To be responsible for compliance with DDS licensing and rehabilitation option certification.
To be responsible for the submission of program monthly reports.
To facilitates and attends scheduled staff meetings.
To maintain client records in accordance with standard format and timetables.
To maintain program adherence to state license and regulation procedures.
To review and authorize all vouchers, expenditures and billing.
To plan, monitor and amend program budget.
To write contract proposals, and develops proposals for new program components as needed.
To facilitate employment practices of the program.
To attend scheduled supervisory meetings.
To conduct regular supervision meetings with subordinates and performs annual performance appraisals.
To maintain assigned financial record keeping and submit requests and/or report accurately and in a timely manner.
To accurately complete and submit timesheets weekly and in a timely manner.
To be available to implement job functions both in and out of the Agency as needs require and/or Agency policy permits.
To submit acquisition orders for supply procurement per established Agency procedures.
To ensures program compliance of all Agency policies and funding sources.
To enhance public awareness of the valuable roles persons with mental retardation assume in society through promotion of physical and social integration.
To coordinate and/or provide training to program staff.
To plan effective administration of the program which includes but is not limited to developing written procedures of the program, securing adequate staffing, program monitoring and program evaluation.
To assist in annual program planning and report writing as it relates to the program.
To assist in the monitoring of personal effectiveness in implementing job functions.
To plans and oversees effective administration of the program, which includes but is not limited to, developing written procedures for the program, program monitoring, and program evaluation.
To represents the agency in a professional manner.
To conduct long term planning of program’s goals and objectives.
To develop systems to assure that all services are effectively delivered.
To develop systems to monitor the quality of all program activities.
To work within processes and procedures of referral source.
To be able to react positively to change and to handle other tasks assigned due to changing environments.
To participate in all marketing/outreach services which will promote and increase service delivery.
To coordinates the program’s quality and utilization management efforts.