Program Manager
About The Position
Strategic Programs Manager – Enterprise Initiatives Location: Carmel, IN (Hybrid – minimum 3 days in office; 5 preferred) About WorldTrips WorldTrips, a member of Tokio Marine HCC, is a leading provider of travel medical and specialty insurance solutions. We operate in a dynamic, fast-growing environment where collaboration, innovation, and disciplined execution are critical to success. Role Overview WorldTrips is seeking a Strategic Programs Manager to lead high-impact, enterprise-wide initiatives that support growth, operational excellence, and risk management across the business. This role serves as a central driver across the organization — ensuring alignment, improving processes, and delivering strategic initiatives with clarity, discipline, and measurable results. You will work closely with senior leadership to translate strategy into execution across a complex, cross-functional insurance environment.
Requirements
- 5+ years of experience in program management, project management, or operational leadership
- Proven success leading complex, cross-functional initiatives
- Experience in insurance, healthcare, or similarly regulated industries
- Strong program and portfolio management expertise, including governance and executive reporting
- Demonstrated experience in process improvement, operational excellence, or business transformation
- Ability to influence and align stakeholders across multiple functions and levels
- Excellent communication skills with the ability to distill complex topics into clear insights
- High degree of ownership, accountability, and comfort operating in ambiguity
Nice To Haves
- Travel medical insurance experience strongly preferred
- Background working in both structured (large company) and evolving (growth-stage) environments is a plus
- PMP (Project Management Professional)
- Lean / Six Sigma certification (Green or Black Belt preferred)
- Experience with change management and organizational transformation initiatives
Responsibilities
- Lead and manage a portfolio of strategic, cross-functional initiatives aligned to business priorities
- Drive execution across teams including Underwriting, Claims, Operations, Customer Service, Sales, and Technology
- Establish and maintain program governance, prioritization, and reporting frameworks
- Partner with senior leadership to align initiatives with strategic goals and operational capacity
- Identify risks, dependencies, and operational gaps, and drive proactive solutions
- Improve processes and workflows across the organization using Lean, Six Sigma, or similar methodologies
- Develop clear executive reporting, dashboards, and communications to track progress and outcomes
- Facilitate cross-functional alignment, ensuring accountability without direct authority
- Define and track KPIs tied to initiative success and operational performance
- Promote a culture of structure, accountability, and continuous improvement
Benefits
- Direct exposure to executive leadership
- High visibility and impact across the organization
- Opportunity to shape how strategic work gets executed
- Collaborative, entrepreneurial environment with strong growth trajectory
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
