Program Manager

North American Video Corp • Edison, NJ

9d

About The Position

The Program Manager is responsible for creating, developing, and maintaining customer-specific programs and initiatives for key NAVCO accounts. This role serves as the primary point of contact and customer advocate, guiding cross-functional teams across multiple locations to ensure consistent service delivery and successful program execution.

The Program Manager oversees both installation and service strategies, aligning internal teams, subcontractors, and partners to exceed customer expectations through cost-effective, scalable solutions. This role plays a critical part in driving customer satisfaction, operational excellence, and long-term account growth.

Requirements

• 5+ years of experience in a customer-facing operations role such as Program or Project Management.
• Experience managing complex, multi-location accounts or enterprise-level customers.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent communication and presentation skills, including customer-facing interactions.
• Strong analytical and problem-solving abilities.
• High level of adaptability in a fast-paced, evolving environment.
• Proven ability to build and maintain strong relationships with internal and external stakeholders.
• Financial acumen, including understanding margins, contracts, and cost management.
• Strategic thinker with the ability to execute tactically.

Nice To Haves

• Bachelor’s degree preferred or equivalent experience.
• Program Management Professional (PgMP) certification is a plus

Responsibilities

• Serve as the primary point of contact for all operational and service-related initiatives for assigned accounts.
• Build strong relationships with key stakeholders and navigate customer organizations effectively.
• Develop and implement customer-specific programs aligned with goals, expectations, and service standards.
• Act as a customer advocate, ensuring alignment between NAVCO teams, subcontractors, and partners.
• Ensure consistent delivery of NAVCO services across all customer locations.
• Manage and coordinate all operational aspects of strategic customer engagements.
• Deploy standardized processes, tools, and best practices to drive efficiency and consistency.
• Utilize technology (e.g., Microsoft Excel, OneDrive, Microsoft Forms) to track and manage program activities.
• Understand customer requirements, local regulations, and industry best practices.
• Identify scope gaps and opportunities for account expansion in partnership with Account Managers.
• Track, analyze, and report on Key Performance Indicators (KPIs) for assigned accounts.
• Maintain accurate and up-to-date account documentation for internal and external use.
• Lead Quarterly Business Reviews (QBRs) with customers and internal stakeholders.
• Provide regular updates to executive sponsors, including escalations and risk mitigation strategies.
• Engage industry partners to stay informed on emerging technologies and trends.
• Support continuous improvement initiatives to enhance service delivery and program outcomes.
• Balance strategic planning with hands-on execution to drive measurable results.
• Guide and mentor cross-functional teams without direct supervisory responsibility.
• Foster collaboration across Operations, Service, Sales, and external partners.
• Promote accountability, alignment, and high-performance standards across all teams involved.

Benefits

• 401(k) Retirement Plan
• HSA / PPO health plans, dental, vision, and supplemental life insurance
• Annual Profit-Sharing Bonus
• Vacation based on years of service
• Recognition and Rewards Program
• Sick / Mental Health Days (5 paid days annually)
• Social Responsibility Day (1 paid volunteer day annually)
• 9 Paid Holidays + 1 Personal Floating Holiday
• Magellan Employee Assistance Program
• ESOP – Employee Stock Ownership Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees