Program Manager

HEART OF TEXAS GOODWILL INDUSTRIES • Waco, TX

5d • $52,000 - $52,000 • Onsite

About The Position

The Program Manager is responsible for the overall leadership, management, and accountability for assigned programs in compliance with applicable federal, state, and local laws; funder contract requirements; accreditation standards; and Heart of Texas Goodwill Industries policies. This role ensures ethical, lawful, and equitable program operations while delivering high-quality, outcome-driven services aligned with the organization’s mission. The Program Manager is responsible for safeguarding confidential and sensitive information; ensuring services are delivered in a non-discriminatory, person-centered, and trauma-informed manner; maintaining appropriate professional boundaries; and exercising sound judgment and critical thinking in complex or high-risk situations. This position works collaboratively with internal leadership, funders, and community partners to deliver measurable outcomes aligned with the organization’s mission while maintaining operational excellence, ethical standards, and participant dignity.

Requirements

• Strong leadership and staff supervision skills.
• Knowledge of grant-funded programs and compliance requirements.
• Demonstrated ability to create and maintain working relationships within a collaborative team environment.
• Demonstrated experience working with vulnerable or underserved populations in a compliant, ethical service environment.
• Proven ability to handle confidential and sensitive information with discretion and integrity.
• Strong critical thinking, risk assessment, communication, organization and problem-solving skills.
• Knowledge of non-discrimination requirements, confidentiality standards, and ethical service delivery principles.
• Ability to model and enforce professional boundaries and ethical conduct.
• Capacity to manage competing priorities in a regulated, outcome-driven environment.
• Proficiency in Microsoft Office, case management/data tracking systems and performance metrics.
• A minimum of: A Bachelor’s Degree in Social Work, Human Services, Business Administration, or a related field required (Master’s preferred)
• 2–4+ years of experience in program management within a nonprofit or human services setting
• Must maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider.

Nice To Haves

• Experience managing workforce development, case management, or vocational programs strongly preferred

Responsibilities

• Compliance, Ethics, and Risk Management Promote the general goals and objectives of Heart of Texas Goodwill Industries and ensure alignment with mission, values, and retail-funded sustainability model. Ensure program operations comply with all applicable laws, regulations, accreditation standards (including CARF, where applicable), and funding source requirements. Develop, implement, and enforce program and the organization’s policies and procedures that prioritize confidentiality, participant/employee safety, informed consent, data security, professional boundaries, and ethical conduct. Implement and enforce policies and procedures related to confidentiality, Safeguard all confidential, sensitive, and protected information in accordance with applicable laws, funder requirements, and organizational policy. Identify, assess, and mitigate programmatic, ethical, and operational risks; escalate concerns appropriately and timely. Conduct regular internal monitoring, audits, and case file reviews to ensure compliance with documentation, service delivery, and data integrity standards.
• Service Delivery Provide leadership to programs serving individuals who may experience barriers related to disability, employment status, justice involvement, housing instability, or economic hardship. Ensure services are delivered in a manner that is equitable, respectful, culturally responsive, and free from discrimination or harassment. Promote trauma-informed and strengths-based practices that preserve participant dignity, autonomy, and safety. Maintain and enforce clear professional boundaries between staff and participants to prevent conflicts of interest, exploitation, or ethical violations.
• Data, Outcomes, and Accountability Develop, monitor, and evaluate key performance indicators (KPIs), including employment placements, retention milestones (30/60/90 days), credential attainment, and measurable skill gains. Ensure accurate, timely, and complete data entry within case management and reporting systems. Analyze program data to support continuous quality improvement, assess trends, corrective action planning, and informed decision-making. Prepare and submit accurate reporting to funders and internal leadership.
• Staff Supervision and Professional Standards Recruit, supervise, train, and evaluate program staff in accordance with EEOC guidelines and organizational policies. Establish clear performance expectations related to ethical conduct, confidentiality, documentation quality, and participant outcomes. Provide coaching, feedback, training, and corrective action as needed to address performance, boundary concerns, or compliance issues. Support staff in managing complex cases, ethical dilemmas, and secondary trauma through guidance and referral to appropriate resources.
• Financial and Community Stewardship Manage program budgets responsibly and in compliance with funder and organizational financial policies. Ensure appropriate use of grant funds and retail-funded resources. Represent the organization professionally and ethically in community partnerships, collaborative efforts, and stakeholder engagements. Build and maintain positive, professional relationships with community partners. Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level